(a) If a complainant does not receive a decision at the SDA or the
SSG level within 60 days of filing the complaint or receives a decision
unsatisfactory to the complainant, the complainant shall have the right
to request a review of the complaint by the recipient. The recipient
shall issue a decision within 30 days of receipt of the complaint.
(b) The recipient shall also provide for an independent review, by a
reviewer who is independent of the JTPA program, of a complaint
initially filed at the recipient level on which a decision was not
issued within 60 days of receipt of a complaint or on which the
complainant has received an adverse decision. A decision shall be made
within 30 days of receipt by the recipient.
(c) A request for review under the provisions of paragraphs (a) or
(b) of this section shall be filed within 10 days of receipt of the
adverse decision or, if no timely decision is rendered, within 15 days
from the date on which the complainant should have received a timely
decision.
(d) With the exception of complaints alleging violations of the
labor standards under section 143 of the Act, the recipient's decision
is final unless the Secretary exercises the authority for Federal-level
review in accordance with the provisions at Sec. 627.601 of this part,
Complaints and grievances at the Federal level. Complaints alleging
violations of section 143 of the Act shall be handled under the
procedures set forth at Sec. 627.603 of this part, special handling of
labor standards violations under section 143.
