(a) Each SDA and SSG, pursuant to guidelines established by the
recipient, shall establish procedures for resolving complaints and
grievances arising in connection with JTPA programs operated by the SDA,
the SSG, and other subrecipients under the Act. The procedures also
shall provide for resolution of complaints arising from actions taken by
the SDA or the SSG with respect to investigations or monitoring reports
of their subgrantees, contractors, and other subrecipients (section
144(a)).
(b) Each SDA and SSG grievance hearing procedure shall include
written notice of the date, time, and place of the hearing; an
opportunity to present evidence; a written decision; and a notice of
appeal rights.
(c) The SDA and SSG procedures shall provide for a decision within
60 days of the filing of the complaint.