(a) If DOL receives a complaint or has reason to believe that a
center or other service provider is failing to comply with the
requirements of the Act or regulations, the Regional Director must
investigate the allegation and determine within 90 days after receiving
the complaint or otherwise learning of the alleged violation, whether
such allegation or complaint is true.
(b) As a result of such a determination, the Regional Director may:
(1) Direct the center operator or service provider to handle a
complaint through the grievance procedures established under
Sec. 670.990 of this subpart; or
(2) Investigate and determine whether the center operator or
service provider is in compliance with the Act and regulations. If the
Regional Director determines that the center or service provider is not
in compliance with the Act or regulations, the Regional Director may
take action to resolve the complaint under Sec. 670.991(b) of this
subpart, or will report the incident to the DOL
Office of the Inspector General, as described in 20 CFR 667.630.
