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CFR  

Code of Federal Regulations Pertaining to ETA

Title 20  

Employees' Benefits

 

Chapter V  

Employment and Training Administration, Department of Labor

 

 

Part 658  

Administrative Provisions Governing the Job Service System

 

 

 

Subpart E  

Job Service Complaint System


20 CFR 658.420 - Establishment of JS complaint system at the ETA regional office.

  • Section Number: 658.420
  • Section Name: Establishment of JS complaint system at the ETA regional office.

    (a) Each Regional Administrator shall establish and maintain a JS 

complaint system at the DOL regional office level.

    (b) The Regional Administrator shall designate DOL officials to 

handle JS-related complaints as follows:

    (1) The handling of all JS-related complaints alleging 

discrimination by race, color, religion, national origin, sex, age, or 

physical or mental status unrelated to job performance (handicap), shall 

be assigned to a Regional Director for Equal Opportunity and Special 

Review (RDEOSR) and, where appropriate, handled in accordance with 

procedures at 29 CFR part 31.

    (2) The handling of all JS-related complaints other than those 

described in paragraphs (b)(1) of this section, shall be assigned to a 

regional office official designated by the Regional Administrator, 

provided that the regional office official designated to handle MSFW 

complaints shall be the Regional MSFW Monitor Advocate.

    (c) The Regional Administrator shall designate DOL officials to 

handle non-JS-related complaints in accordance with Sec. 658.422: 

Provided, That the regional official designated to handle MSFW non-JS-

related complaints shall be the Regional MSFW Monitor Advocate.

    (d) The Regional Administrator shall assure that all JS-related 

complaints and all correspondence relating thereto are logged, with a 

notation of the nature of each item.
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