(a) General. The requirements of this section shall apply to
programs conducted under title I (i.e., sections 121 and 123) and title
II, parts A, B and C.
(b) Definition. (1) Individual service strategy (ISS) means an
individual plan for a participant, which shall include an employment
goal (including, for women, consideration of nontraditional employment),
appropriate achievement objectives, and the appropriate combination of
services for the participant based on the objective assessment conducted
pursuant to Sec. 628.515 of this part, Objective assessment. In
developing the ISS, the participant shall be counseled regarding
required loan repayments if the participant chooses to incur personal
indebtedness to participate in an education program. The participant
shall also be apprised of the requirements for self-sufficiency and the
occupational demands within the labor market.
(2) Decisions concerning appropriate services shall be customer-
centered, and ensure that the participant is not excluded from training
or career options consistent with the provisions of 29 CFR part 34
concerning nondiscrimination and equal opportunity.
(3) For the title II-B program, the ISS may include the components
specified in paragraph (b)(1) of this section (sections 204(a)(1)(B),
253(c)(2) and 264(b)(1)(B)). For purposes of titles II-B and II-C, the
employment goal may be interpreted broadly and based on long-term career
guidance.
(c) Joint Development of ISS. The ISS shall be developed in
partnership with the participant and reflect the needs indicated by the
objective assessment and the expressed interests and desires of the
participant. It is not a formal contract and signatures are not a
requirement.
(d) Review of ISS. The ISS shall be reviewed periodically to
evaluate the progress of each participant in meeting the objectives of
the service strategy, including an evaluation of the participant's
progress in acquiring basic skills, and occupational skills, as
appropriate, and the adequacy of the supportive services provided.
(e) Provision of services. If JTPA resources are not sufficient to
provide the full range of training or supportive services which might be
identified in the ISS, the SDA shall make every reasonable effort to
arrange for, through other community resources, basic and occupational
skills training and supportive services identified as needed in the ISS
for participants under titles II-A and II-C and, in addition,
preemployment and work maturity skills training and work experience
combined with skills training for participants under title II-C
(sections 204(a)(1)(D) and 264(b)(1)(D).
(f) SDA review of objective assessment and ISS. (1) The objective
assessment and development of the ISS may be conducted by service
providers.
(2) The SDA administrative entity shall ensure that development of
the ISS and the services provided, respond to the individual needs of
the participant and that the combination of services to the participant
is indicated by the results of the objective assessment.
(g) ISS record of decisions. The ISS shall be used as the basic
instrument for the SDA to record the results of decisions made about the
combination and sequence of services for the participant based on the
objective assessment. Justification for decisions may be referenced but
need not be recorded in the ISS. These decisions shall include, but are
not limited to, the employment goal and/or career cluster; referrals to
other programs for specified activities; the provision and amount of
supportive services; and the delivery agents and schedules for training
and supportive services activities. The decisions for time and duration
of OJT (Sec. 627.240 of this chapter) shall be briefly recorded in the
ISS and may not reference other documents.
(h) The ISS is a customer-centered case management tool and shall
not be used as a compliance document.
