(a) The Department shall establish required methods and procedures
(as specified in Sec. 602.21 of this part); and provide technical
assistance as needed on the QC process.
(b) The Department shall consider and explore alternatives to the
prescribed sampling, study, recordkeeping, and reporting methodologies.
This shall include, but not be limited to, testing the obtaining of
information needed for QC by telephone and mail rather than in face-to-
face interviews.
(c) The Department shall maintain a computerized data base of QC
case data which is transmitted to the Department under Sec. 602.21,
which will be combined with other data for statistical and other
analysis such as assessing the impact of economic cycles, funding
levels, and workload levels on program accuracy and timeliness.
