Digital Government Strategy Report for the Department of Labor

2.1.1. Paragraph on customer engagement approach

Questions have been posted to Twitter and Facebook. A blog post is in the works. With regards to the mobile sites, we are targeting the developer site (http://developer.dol.gov) as our first pilot. Beyond that, we are first going to look at what we get back for responses from the public and then move on from there. We are asking the following questions:

• “DOL has several datasets available through our API? What other datasets would you like to see?”
• “If you could make certain DOL websites or portions of dol.gov mobile friendly today, what would they be?”

We will collect those responses and prioritize them based on popularity and feasibility. Our use of questions as open-ended as these is due to the tight deadline and the need to avoid Paperwork Reduction Act complications.

2.1.2. Prioritized list of systems (datasets)

7.1.1. Paragraph on customer engagement approach

Paragraph on customer engagement approach: Questions have been posted to Twitter and Facebook. A blog post is in the works. With regards to the mobile sites, we are targeting the developer site (http://developer.dol.gov) as our first pilot. Beyond that, we are first going to look at what we get back for responses from the public and then move on from there. We are asking the following questions:

• “DOL has several datasets available through our API? What other datasets would you like to see?”
• “If you could make certain DOL websites or portions of dol.gov mobile friendly today, what would they be?” We will collect those responses and prioritize them based on popularity and feasibility. Our use of questions as open-ended as these is due to the tight deadline and the need to avoid Paperwork Reduction Act complications.

7.1.2. Prioritized list of systems

• System Name: Public Developer Portal
  System Description: Developer site found at http://developer.dol.gov that gives developers access to resources to make access to DOL data easy.
  System Scope: external
  Main Customer: public
• System Name: State Minimum Wage Laws
  System Scope: external
  Main Customer: public
• System Name: COBRA Continuation Coverage
  System Scope: external
  Main Customer: public
• System Name: Compliance Assistance: Family and Medical Leave Act (FMLA)
  System Scope: external
  Main Customer: public
• System Name: Current Population Survey (CPS)
  System Scope: external
  Main Customer: public

1.2.1. Document policy for architecting new IT systems for openness by default

URL of policy:
Describe policy:

1.2.2. Operationalize /developer page

URL of page: http://www.dol.gov/developer

2.2.1. Make 2+ systems (datasets) available via web APIs with metadata tags

• URL of page: http://developer.dol.gov/BLS_Numbers-DATASET.htm
• URL of page: http://developer.dol.gov/OUI_Claims-DATASET.htm

2.2.2. Publish plan on future activity

4.2.1. Goals

Goal:
Measure:
Target completion date:

4.2.3. Set specified agency-wide policies and standards

5.2.2. Develop wireless service contract inventory

7.2.1. Report on services

8.2.1. Implement performance measurement tool

Describe Implementation: The Department is collecting aggregate web metrics for all its sites for internal analysis. DOL is also participating in GSA's metrics implementation that gives them a federal government-wide perspective.

8.2.2. Implement customer satisfaction tool

Describe Implementation: The Department of labor has implemented a feedback script at the top of almost all web pages. The application has been made available for other federal agencies to use as well.