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Secretary of Labor Thomas E. Perez
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Digital Government Strategy Report for the Department of Labor

2.1. Engage with customers to identify at least two existing major customer-facing services that contain high-value data or content as first-move candidates to make compliant with new open data, content, and web API policy.

Overall Status: completed

2.1.1. Paragraph on customer engagement approach

Paragraph on customer engagement approach: Original Approach: Questions have been posted to Twitter and Facebook. A blog post is in the works. With regards to the mobile sites, we are targeting the developer site (http://developer.dol.gov) as our first pilot. Beyond that, we are first going to look at what we get back for responses from the public and then move on from there. We are asking the following questions:

  • "DOL has several datasets available through our API? What other datasets would you like to see?"
  • "If you could make certain DOL websites or portions of dol.gov mobile friendly today, what would they be?

We will collect those responses and prioritize them based on popularity and feasibility. Our use of questions as open-ended as these is due to the tight deadline and the need to avoid Paperwork Reduction Act complications. Current Approach: We are implementing a version of our Was This Page Helpful functionality found on www.dol.gov on the Developer site. A description of the Customer Feedback Process can be found at http://www.dol.gov/digital-strategy/customer-feedback.htm. A JSON version of DOL's Public Data Inventory listing can be found at http://www.dol.gov/data.json.

2.1.2. Prioritized list of systems (datasets)

System Name: Bureau of Labor Statistics Numbers
System Description: This Dataset contains historic data (last 10 years) for the most common economic indicators. More information and details about the data provided can be found at http://bls.gov
System Scope: both
Main Customer: General Public; Federal, State, Regional, local, and Tribal agencies; Educators; and Researchers


System Name: Unemployment Insurance Initial Claims
System Description: OUI Initial claims dataset contains the non-seasonally and seasonally adjusted Unemployment Insurance Initial Claims time-series data at the National level.
System Scope: both
Main Customer: General Public; Federal, State, Regional, local, and Tribal agencies; Educators; and Researchers


7.1. Engage with customers to identify at least two existing priority customer-facing services to optimize for mobile use.

Overall Status: completed

7.1.1. Paragraph on customer engagement approach

Paragraph on customer engagement approach: Questions have been posted to Twitter and Facebook. A blog post is in the works. With regards to the mobile sites, we are targeting the developer site (http://developer.dol.gov) as our first pilot. Beyond that, we are first going to look at what we get back for responses from the public and then move on from there. We are asking the following questions:

  • "DOL has several datasets available through our API? What other datasets would you like to see?"
  • "If you could make certain DOL websites or portions of dol.gov mobile friendly today, what would they be?"

We will collect those responses and prioritize them based on popularity and feasibility. Our use of questions as open-ended as these is due to the tight deadline and the need to avoid Paperwork Reduction Act complications.

7.1.2. Prioritized list of systems (datasets)

System Name: Public Developer Portal
System Description: Developer site found at http://developer.dol.gov that gives developers access to resources to make access to DOL data easy.
System Scope: external
Main Customer: public


System Name: State Minimum Wage Laws
System Description: Provides a state-by-state breakdown of minimim wage laws in the US
System Scope: external
Main Customer: public


System Name: COBRA Continuation Coverage
System Description: The U.S. Department of Labor's program for the review of denials of the COBRA premium reduction under the American Recovery and Reinvestment Act (ARRA) has ended. The COBRA premium reduction was available for individuals who experienced involuntary terminations on or before May 31, 2010.
System Scope: external
Main Customer: public


System Name: Compliance Assistance: Family and Medical Leave Act (FMLA)
System Description: The FMLA entitles eligible employees of covered employers to take unpaid, job-protected leave for specified family and medical reasons with continuation of group health insurance coverage under the same terms and conditions as if the employee had not taken leave.
System Scope: external
Main Customer: public


System Name: Current Population Survey (CPS)
System Description: The Current Population Survey (CPS) is a monthly survey of households conducted by the Bureau of Census for the Bureau of Labor Statistics. It provides a comprehensive body of data on the labor force, employment, unemployment, persons not in the labor force, hours of work, earnings, and other demographic and labor force characteristics.
System Scope: external
Main Customer: public


4.2. Establish an agency-wide governance structure for developing and delivering digital services

Overall Status: completed
Paragraph on Governance: The Department of Labor (DOL) Office of the Chief Information Officer (OCIO) is leading and working collaboratively with the DOL Office of Public Affairs (OPA) to ensure the successful implementation of the Digital Government Strategy (DGS) milestones. The scope of DOLs digital services include: open data and content on DOLs Internet and Intranet websites, social media sites, public DOL communications, public API, public mobile app services, as well as digital services associated with internal DOL IT systems and services. OPA is currently responsible for managing a key portion of the Department’s current digital services and data management activities including the Department’s Internet and Intranet websites, social media sites, public DOL communications content, public Application Programming Interfaces (APIs), as well as public mobile application (app) development activities and mobile app services. More details at http://www.dol.gov/digital-strategy/DigitalGovernance4-2.htm.
URL to Governance Document: http://www.dol.gov/digital-strategy/DigitalGovernance4-2.htm

5.2. Develop an enterprise-wide inventory of mobile devices and wireless service contracts

Overall Status: completed

5.2.1. Develop wireless and mobile inventory

8.2. Implement performance and customer satisfaction measuring tools on all .gov websites

Overall Status: completed

8.2.1. Implement performance measurement tool

Implemented Digital Analytics Program: yes
If Not, Describe Implementation: The Department is collecting aggregate web metrics for all its sites for internal analysis. DOL is also participating in the GSA metrics implementation that gives them a federal government-wide perspective.
Percent of websites covered: 100
URL of performance data: Google Analytics. Access limited to account holders.

8.2.2. Implement customer satisfaction tool

Describe Implementation: The Department of labor has implemented a feedback script at the top of almost all web pages. The application has been made available for other federal agencies to use as well at https://github.com/USDepartmentofLabor/HelpfulRedist.
URL of performance data: not available

1.2. Ensure all new IT systems follow the open data, content, and web API policy and operationalize agency.gov/developer pages

Overall Status: completed

1.2.1. Document policy for architecting new IT systems for openness by default

Describe policy: The policy description can be found at http://www.dol.gov/digital-strategy/DigitalGovernance1-2.htm.

1.2.4. Develop Data Inventory Schedule - Summary

Summarize the Inventory Schedule: A description of the Data Inventory Schedule Process Overview can be found on our Open Data Policy page, found at http://www.dol.gov/digital-strategy/inventoryschedule.htm.

1.2.5. Develop Data Inventory Schedule - Milestones

1.2.6. Develop Customer Feedback Process

Describe the agency's process to engage with customers: We are implementing a version of our Was This Page Helpful functionality found on www.dol.gov on the Developer site. A description of the Customer Feedback Process can be found at http://www.dol.gov/digital-strategy/customer-feedback.htm. A JSON version of DOL's Public Data Inventory listing can be found at http://www.dol.gov/data.json.

1.2.7. Develop Data Publication Process

Describe the agency's data publication process: A description of the Data Inventory Schedule Process Overview can be found on our Open Data Policy page found at http://www.dol.gov/digital-strategy/publicationprocess.htm.

2.2. Make high-value data and content in at least two existing, major customer-facing systems available through web APIs, apply metadata tagging and publish a plan to transition additional high-value systems

Overall Status: completed

2.2.1. Publish plan on future activity

Describe policy: Please see http://www.dol.gov/digital-strategy/DigitalGovernance2-2.htm.

2.2.2. Make 2+ systems (datasets) available via web APIs with metadata tags

Name of system: Bureau of Labor Statistics Numbers
Description of system: This Dataset contains historic data (last 10 years) for the most common economic indicators. More information and details about the data provided can be found at http://bls.gov
Scope of system: both
Main Customers: General Public; Federal, State, Regional, local, and Tribal agencies; Educators; and Researchers
API Link: http://developer.dol.gov/BLS_Numbers-DATASET.htm


Name of system: Unemployment Insurance Initial Claims
Description of system: OUI Initial claims dataset contains the non-seasonally and seasonally adjusted Unemployment Insurance Initial Claims time-series data at the National level.
Scope of system: both
Main Customers: General Public; Federal, State, Regional, local, and Tribal agencies; Educators; and Researchers
API Link: http://developer.dol.gov/OUI_Claims-DATASET.htm


5.3. Evaluate the government-wide contract vehicles in the alternatives analysis for all new mobile-related procurements

Overall Status: completed
Describe Implementation: Information on our evaluation of government-wide contract vehicles can be found at http://www.dol.gov/digital-strategy/DigitalGovernance5-3.htm.

6.3. Ensure all new digital services follow digital services and customer experience improvement guidelines

Overall Status: completed
Describe Implementation: Information on our implementation of these guidelines can be found at http://www.dol.gov/digital-strategy/DigitalGovernance6-3.htm.

7.2. Optimize at least two existing priority customer-facing services for mobile use and publish a plan for improving additional existing services

Overall Status: completed
Describe Implementation: http://www.dol.gov/digital-strategy/DigitalGovernance7-2.htm.

7.2.1. Report on services

Service Name: Public Developer Portal
Service Description: Developer site found at http://developer.dol.gov that gives developers access to resources to make access to DOL data easy.
System Scope: both
Primary customers: public
URL of service: http://developer.dol.gov


Service Name: BLS Home Page
Service Description: Main entry page for the Bureau of Labor Statistics web site.
System Scope: both
Primary customers: public
URL of service: http://www.bls.gov/mobile


Last updated December 17, 2013 at 12:11 pm