Missouri’s Plan for Creating Access Points

By March 2007, the Missouri Department of Economic Development (MDED), in partnership with nine Local Workforce Investment Boards (LWIBs), will have at least 18 Access Points operating state-wide. The process for establishing Access Points in Missouri and other states is as follows:

1. MDED identified nine LWIBs that committed to establishing two "Access Points" each.
   
   
2. Each participating LWIB designated a SHARE Network Team Member, who attended a "train-the-trainer" training hosted by DOL and serves as the local project manager for establishing successful Access Points.
   
   
3. Together with the LWIBs, DOL and MDED created a list of qualities they were looking for in Access Points, then identified and selected the FBCOs.
   
   
4. MDED developed Memorandums of Understanding (MOUs) that gave surplus computers from the state, training, and publicity to the participating LWIBs to help them implement the Access Points. The LWIBs then created their own MOUs with the local Access Points and gave them the surplus computers.
   
   
5. After selecting the local Access Points, the LWIBs met to customize the curricula for training the Access Points. The curricula included training on:
   
   1. Web-based job-seeker services
   2. Career Center array of services
   3. Customer service
   4. Job Matching (Great Hires and JobCrawler)
   5. Using SHARE Network Resource Directory
      
      
6. Local One-Stop staff then trained the FBCO volunteers who serve as Points of Contact and helped them build relationships with the other One-Stop staff. The Access Points began serving customers once the training was complete.
   
   
7. MDED and the LWIBs held Grand Openings at the Access Points, which attracted publicity. State leaders also toured the Access Points to see the project in action.
   
   
8. MDED and the LWIBs gathered initial 30-day baseline data from each Access Point, including the number of customers served, how many are new and repeat, and how many have never been to a Missouri One-Stop Career Center before.
   
   
9. Based on the baseline data, the LWIBs helped each Access Point set SMART (Specific, Measurable, Attainable, Realistic, and Tangible) goals for increasing their reach and customer impact.
   
   
10. MDED and the LWIBs follow up regularly with each Access Point to monitor progress and help improve their quality of service.