U.S. Department of Labor E-Government Strategic Plan

Table of Contents

EXECUTIVE SUMMARY

INTRODUCTION: A CUSTOMER-CENTRIC STRATEGY

THE E-GOVERNMENT MANDATE

DEPARTMENT OF LABOR E-GOVERNMENT STRATEGY

CUSTOMER RELATIONSHIP MANAGEMENT

ORGANIZATIONAL CAPABILITY

ENTERPRISE ARCHITECTURE

SECURITY and PRIVACY

E-GOVERNMENT RISK FACTORS

IMPLEMENTING THE E-GOVERNMENT STRATEGY

NEAR-TERM E-GOVERNMENT ACTIONS

APPENDIX A OVERVIEW OF KEY DEPARTMENT OF LABOR E-GOVERNMENT INITIATIVES

APPENDIX B PRESIDENTIAL PRIORITY INITIATIVES

APPENDIX C FEDERAL ENTERPRISE ARCHITECTURE BUSINESS REFERENCE MODEL

APPENDIX D DEPARTMENT OF LABOR IT STRATEGY

APPENDIX E OVERVIEW OF DEPARTMENTAL CUSTOMERS AND SERVICES

LIST OF FIGURES:

LIST OF TABLES: