U.S. Department of Labor - FY 2002 Annual Performance Plan - Appendix A. Details of FY 2002 Performance Goals, Indicators and Baselines

FY 2002 Annual Performance Plan

Appendix A. Details of FY 2002 Performance Goals, Indicators and Baselines

Outcome Goal 1.1: Increase Employment, Earnings and Assistance—Performance Goals

Performance Goal 1.1A
Increase the employment, retention, and earnings of individuals registered under the WIA adult program.
Results	PY 2000: N/A PY 1999: N/A
*Indicator*	PY 2002: 70% will be employed in the first quarter after program exit; 80% of those employed in the first quarter after program exit will be employed in the third quarter after program exit; and The average earnings change will be $3,423 for those who are employed in the first quarter after program exit and are still employed in the third quarter after program exit. PY 2001: 68% will be employed in the first quarter after program exit; 78% of those employed in the first quarter after program exit will be employed in the third quarter after program exit; and The average earnings change will be $3,361 for those who are employed in the first quarter after program exit and are still employed in the third quarter after program exit PY 2000: 67% will be employed in the first quarter after program exit; 77% of those employed in the first quarter after program exit will be employed in the third quarter after program exit; and The average earnings change will be $3,264 for those who are employed in the first quarter after program exit and are still employed in the third quarter after program exit. PY 1999: N/A
*Data Source*	Workforce Investment Act Standardized Record Data (WIASRD) included in the Enterprise Information Management System (EIMS); UI Wage Records
*Baseline*	There is no prior experience with this WIA indicator, which is based on the use of UI wage records. PY 2000, the first full year of WIA implementation, constitutes the baseline year for this measure. The performance measure is derived from the agreed upon levels of performance for all states. Because there is no comparable baseline, these measures will be regularly reviewed for appropriateness and rigor as performance data becomes available.
*Comment*	The current FY 1999–2004 Strategic Plan includes the new WIA goal based upon a weighted average of negotiated levels of performance for all states. The goals for PY 2000, PY 2001 and PY 2002 stated in this plan also reflect these negotiated levels for all states.

*Performance Goal 1.1B*
Improve the outcomes for job seekers and employers who receive public labor exchange services.
Results	PY 2000: N/A for all indicators. PY 1999: Achieved for all indicators.
*Indicator*	PY 2002: 55%* of job seekers registered with the public labor exchange will enter employment with a new employer by the end of the second quarter following registration; 70%* of job seekers will continue to be employed two quarters after initial entry into employment with a new employer; and The number of job openings listed with the public labor exchange (with both State Workforce Agencies and America’s Job Bank) will be at least the number obtained in Program year 2001. PY 2001: 75% of job seekers will have unsubsidized jobs six months after initial entry into employment; and The total number of job openings listed with the public employment service, including both those listed with State Workforce Agencies (SWAs) and those listed directly with America’s Job Bank (AJB) via the Internet, will increase by 10 percent. PY 2000: Increase by 1 percentage point the share of applicants who receive labor exchange services that enter employment, resulting in more than 3.2 million Employment Service applicants entering employment; Increase by 15%, the total number of job openings listed with the public employment service, including both those listed with State Workforce Agencies (SWAs) and those listed directly with America’s Job Bank (AJB) via the Internet; and Increase the number of new employers registered with America’s Job Bank from 51,000 to 60,000. PY 1999: Increase by 1 percentage point the share of applicants who receive labor exchange services that enter employment; and The total number of job openings listed with the public employment service, including both those listed with State Employment Security Agencies (SESAs) and those listed directly with America’s Job Bank (AJB) via the Internet.
*Data Source*	State reports, UI wage records, and AJB Center Reports.
*Baseline*	During PY 2001, DOL will transition to a new Labor Exchange Performance Measurement system. A baseline will be established for the entered employment rate and retention rate goals based on PY 2001 results. Baseline data currently do not exist for the job seeker entered employment and employment retention goals. PY 2001 data will be the baseline for job openings listed.
*Comment*	Indicators for job seekers were revised to be consistent with the new WIA program. *ETA is undergoing a transition to a new labor exchange performance measurement system. These performance goals are estimates and will be revised when baseline data become available.

Performance Goal 1.1C
Strengthen the registered apprenticeship system to meet the training needs of business and workers in the 21^st Century.
Results	FY 1999-2001: N/A
*Indicator*	FY 2002: Increase the number of new apprenticeship programs over the established baseline by 10%; Increase the number of new businesses involved in apprenticeship over the established baseline by 10%; Increase the number of new apprentices over the established baseline by 10%; and Increase the number of new programs in new and emerging industries – at minimum Information Technology, Health Care and Social Services – over the established baseline by 10%.
*Data Source*	Apprenticeship Information Management System (AIMS)
*Baseline*	DOL will establish a baseline for each indicator using the average of FY 1999, 2000, and 2001 data.
*Comment*	This is a new goal. The FY 2002 indicators listed above are interim targets as the Department works toward achieving the following new four-year strategic goals it has established for Apprenticeship: Increase the number of new programs, new businesses and new apprentices over 4 years. - New programs by 50%; - New businesses by 50%; and - New apprentices by 60%. Increase the number of completers by 65% over 4 years. Increase completers’ earnings gains by 70% over 4 years.* Increase market penetration in new and emerging industries and occupations – at minimum Information Technology, Health Services and Social Services – by 40% over 4 years. *DOL will determine earnings gains by calculating the average difference between starting and ending wage.

Performance Goal 1.1D
FY 2002: Thirty-four percent of veteran job seekers registering for public labor exchange services will be employed in the first or second quarter following registration.
Results	This is a new goal.
*Indicator*	Employment rate of veteran job seekers after registering for public labor exchange services.
*Data Source*	ETA 9002 using UI Wage Records
*Baseline*	FY 2002 target percentage is based on pilot data from six States. Baseline will be established in FY 2002.
*Comment*	A new reporting system (revised ETA 9002) is expected to take effect on July 1, 2002, which will be used to establish new baseline figures for the FY 2003 APP and will be the basis of negotiation for new State level performance goals. FY 2002 will be a transition year to the new reporting system.

Performance Goal 1.1E
FY 2002: Increase the employment and retention rate of homeless veterans enrolled in Homeless Veterans Reintegration Projects (HVRP) At least 54% of veterans enrolled in HVRP enter employment. Establish baseline for retention rate. FY 2001: At least 50% of those veterans and other eligible persons enrolled in Homeless Veteran Reintegration Project grants enter employement.
Results	FY 2002: This is a new goal. FY 2001: Goal was met — 54% entered employment.
*Indicator*	Employment and retention rate of those veterans and other eligible persons enrolled in HVRP who enter employment and continue to be employed 6 months after initial entry into employment.
*Data Source*	Reports submitted by VETS grantees.
*Baseline*	FY 2002: Baseline will be established in FY2002 for employment retention. FY2001 Baseline for entered employment was 53%.
*Comment*	The HVRP program has had a rapid expansion since FY 1999, with many new grantees. As these grantees gain experience dealing with this hard to serve population, performance results are expected to increase.

*Performance Goal 1.1F*
FY 2002: Implement 12 demonstration programs, through grants, designed to develop and test strategies and techniques that need to be implemented in order for One Stop Centers and WIA youth programs to effectively serve persons with significant disabilities.
Results	FY 2000: N/A FY 1999: N/A
*Indicator*	Number of demonstration programs implemented
*Data Source*	Administrative data
*Baseline*	N/A
*Comment*	The new Office of Employment Disability Policy will use program evaluation and demonstration programs as key elements for achieving the mission of the office. The demonstration programs will be evaluated and those found successful will be implemented in the WIA youth programs and the One-Stop system..

Outcome Goal 1.2: Increase the Number of Youth Making A Successful Transition to
Work—Performance Goals

Performance Goal 1.2A
Increase entrance and retention of youth registered under the WIA youth program in education, training, or employment
Results	PY 2000: N/A PY 1999: N/A
*Indicator*	PY 2002: Of the 14-18 year-old youth who enter the program without a diploma or equivalent, 51% will attain a secondary school diploma or equivalent by the first quarter after exit. 63% of the 19–21 year-old youth will be employed in the first quarter after exit; and 77% of the 19–21 year-old youth employed in the first quarter after exit will be employed in the third quarter after program exit. PY 2001: 50% of the 14–18 year-old youth will be either employed, in advanced training, post-secondary education, military service or apprenticeships in the third quarter after program exit; and 70% of the 19–21 year-old youth will be employed in the third quarter after program exit. PY 2000: 48% of the 14–18 year-old youth will be either employed, in advanced training, post-secondary education, military service or apprenticeships in the third quarter after program exit; and 69% of the 19–21 year-old youth will be employed in the third quarter after program exit. PY 1999: N/A
*Data Source*	State WIA reports included in the Enterprise Information System (EIMS); UI wage records
*Baseline*	Younger Youth Indicator: A baseline will be established in PY 2001. Older Youth Indicator: There is no prior experience with this WIA indicator which is based on the use of UI wage records. An approximation of the goal was derived by analysis of the JTPA program experience of seven States using WIA indicator specifications. Because there is no comparable baseline, these measures will be regularly reviewed for appropriateness and rigor as performance data becomes available.
*Comment*	Quantified levels for performance measures under the Workforce Investment Act (WIA) were developed through cooperative negotiation between DOL, its partners, and stakeholders. A small number of states began early implementation of WIA in Program Year 1999. For the younger youth indicator, a baseline level will be established in PY 2001. For the older youth indicator, the 2000 and 2001 goals served as a proxy measure for the expected level of performance based upon levels negotiated with a limited number of early implementing States. The goal went from 70% to 69% for PY 1999. Note: The goal excludes youth who go on to post secondary education or advanced training.

Performance Goal 1.2B
Increase participation, retention, and earnings of Job Corps graduates in employment and education.
Results	PY 2000: The goal was substantially met. Ninety-one percent of Job Corps graduates entered employment or pursued further education upon completion of the program at an average hourly wage of $7.97. The 90-day job retention rate after initial placement was 67%. PY 1999: The goal was achieved: 88.3% of Job Corps graduates entered employment or enrolled in education. For those placed in jobs, the average hourly wage was $7.49.
*Indicator*	PY 2002: 90% will enter employment or be enrolled in education; The number of students who earn diplomas will increase by 20%; Graduates with jobs will be employed at average hourly wages of $8.20; and 70% will continue to be employed or enrolled in education six months after their initial placement date. PY 2001: 85% of Job Corps graduates will get jobs with entry average hourly wages of $7.25 or be enrolled in education; 70% will continue to be employed or enrolled in education six months after their initial placement date. PY 2000: Increase the percent of Job Corps graduates who get jobs or pursue education to 85%; those who get jobs will have an average entry wage increase from the previous year and 70% will still have a job or will be pursuing education after 90 days. PY 1999: 75% of Job Corps trainees will get jobs or pursue further education, with those obtaining jobs having an average starting wage of $6.50 per hour.
*Data Source*	Job Corps Management Information System
*Baseline*	The Program Year 2000 results serve as the baseline for the average hourly wage at entered employment indicator. The educational attainment indicator is based upon those students who did not have a high school diploma or GED upon entry into Job Corps; Program Year 2001 results serve as the baseline. There is no prior program data available for the 6-month retention indicator. The expectation of performance is based on analysis of available information, which pertains to 90 days’ retention.
*Comment*	Job Corps targets severely disadvantaged youth with a variety of barriers to self-sufficiency, including deficiencies in education and job skills. To achieve the enhanced quality of placement and job retention required by the WIA, in FY 2002 Job Corps will focus resources on program improvements that enhance the full Job Corps experience for students, from reinforced outreach and admission strategies and center program effectiveness to intensified center and post-center career development support.

*Performance Goal 1.2C*
Increase entrance and retention of Youth Opportunity Grant participants in education, training, or employment.
Results	PY 2000: N/A PY 1999: N/A
*Indicator*	PY 2002: Of the 14-18 year old youth who enter the program without a diploma or equivalent, 51% will attain a secondary school diploma or equivalent by the first quarter after exit; 63% of the 19–21 year-old youth will be employed in the first quarter after exit; and 77% of the 19–21 year-old participants will be employed in the third quarter after program exit. PY 2001: 50% of the 14–18 year-old participants placed in employment, the military, advanced training, post-secondary education, or apprenticeships will be retained at six months. 70% of the 19–21 year-old participants will be employed in the third quarter after program exit. PY 2000: 48% of the 14–18 year-old participants placed in employment, the military, advanced training, post-secondary education, or apprenticeships will be retained at six months. 69% of the 19–21 year-old participants will be employed in the third quarter after program exit. PY 1999: N/A
*Data Source*	Grantee reports
*Baseline*	Younger Youth Indicator: The baseline for this program will be established in PY 2001. Older Youth Indicator: The baseline for this program will be established in PY 2000. Because there is no comparable baseline, these measures will be regularly reviewed for appropriateness and rigor as performance data becomes available.
*Comment*	The Youth Opportunity initiative is authorized under the new Workforce Investment Act. It is aimed at increasing the long-term employment of youth living in high-poverty communities. As planned, further development and refinements to the programs and the measures resulted in some revisions to the goal.

Outcome Goal 1.3: Improve the Effectiveness of Information and Analysis
on the U.S. Economy—Performance Goals

*Performance Goal 1.3A*
FY 2002: Produce and disseminate timely, reliable, and relevant economic information FY 1999–2001: Same as FY 2002.
Results	FY 2001: The goal was achieved. FY 2000: The goal was substantially achieved. BLS missed targets for this goal as indicated by the timeliness results for the Employment Cost Index (ECI) and the quality results for the Producer Price Index (PPI). FY 1999: The goal was not achieved. BLS missed the timeliness targets for the National Labor Force; Employment, Hours, and Earnings; and PPI, and the quality target for the PPI.
*Indicator*	Percentage of releases of National Labor Force; Employment, Hours, and Earnings; Consumer Prices and Price Indexes; Producer Prices and Price Indexes; U.S. Import and Export Price Indexes; and Employment Cost Index that are prepared on time; measures of quality for each Principal Federal Economic Indicator; and BLS Internet site improvement initiative.
*Data Source*	Office of Publications and Special Studies report of release dates against release schedule of BLS Principal Federal Economic Indicators; News releases for each Principal Federal Economic Indicator; Announcement of new Internet functionality on the BLS “What’s new” page.
*Baseline*	Timeliness measures for FY 1997: National Labor Force (100 percent); Employment, Hours, and Earnings (100 percent); Consumer Prices and Price Indexes (100 percent); Producer Prices and Price Indexes (100 percent); and Employment Cost Index (100 percent). Timeliness measure for FY 2001: U.S. Import and Export Prices Indexes (100 percent). Quality measures: National Labor Force: Number of months that a change of at least 0.25 percentage point in the monthly national unemployment rate will be statistically significant at the 90 percent confidence level = 12. (Baseline is FY 1997.) Employment, Hours, and Earnings: Root mean square error of total nonfarm employment (a measure of the amount of revision) < 70,000. (Baseline is FY 2000.) Consumer Prices and Price Indexes: Number of months that the standard error on the 12-month change in the U.S. City Average All Items CPI-U Index was 0.25 percentage point or less = 12. (Baseline is FY 1999.) Producer Prices and Price Indexes: Percent of domestic output, within the scope of the PPI, that is covered by the PPI: goods produced = 85.1 percent; services produced = 38.8 percent; total production = 52.6 percent. (Baseline is FY 1997.) U.S. Import and Export Price Indexes: Percent of U.S. foreign, both exports and imports, covered by the IPP: goods in trade=100 percent; services in trade=12 percent; total in trade=80 percent. Baseline is FY 2001. Employment Cost Index: Number of quarters the change in the Civilian Compensation Less Sales Workers Index was within +0.5 percent at the 90 percent confidence level = 4. (Baseline is FY 1998.) Internet Usage: Improve the BLS Internet site, including output functionality for users retrieving data. For example, users will have the ability to obtain data from the BLS website and view it in a graphical format, which will provide a more intuitive visual mechanism for recognizing long-term trends and anomalies in large data sets. Since the Internet activity described is a new activity, there is no baseline measure.
*Comment*	Since the Internet activity described is a new activity, there are no corresponding FY 1999–2000 results, a FY 2001 measure, or a baseline measure.

*Performance Goal 1.3B*
FY 2002: Improve the accuracy, efficiency, and relevancy of economic measures. FY 1999–2001: Same as FY 2002.
Results	FY 2001: The goal was not achieved. Four of the six milestones were achieved. The milestones for the American Time Use Survey and the Producer Price Index warehouse construction industry project were not met. Since the performance indicators are the accomplishment of milestones that are specific to the fiscal year, there is no continuity in indicators from year to year, even though the performance goal remained the same. FY 2000: The goal was achieved. FY 1999: The goal was achieved.
*Indicator*	Publish the first superlative Consumer Price Index (C-CPI-U). Beginning with January 2002 data, update expenditure weights in the Consumer Price Index every two years. Complete a full field test of the operational computer-assisted data collection (CADC) system for Consumer Price Index items other than rent. Reweight Producer Price Indexes using 1997 shipment values and updated input/output ratios. Reweight Import and Export Price Indexes using 2000 trade values. Begin releasing monthly data as a developmental series for the Job Openings and Labor Turnover Survey. Publish the first Covered Employment and Wages data (ES-202) under the North American Industry Classification System. Produce measures of labor productivity and unit labor costs for 15 additional service-producing industries.
*Data Source*	BLS Quarterly Review and Analysis System
*Baseline*	Since activities described are new activities, there are no baseline measures.
*Comment*	Since activities described in all indicators are new activities, there are no corresponding FY 1999–2000 results, FY 2001 measures, or baseline measures.

Outcome Goal 2.1: Increase Compliance with Worker Protection Laws—Performance Goals

Performance Goal 2.1A

FY 2002: Covered American workplaces legally, fairly, and safely employ and compensate their workers as indicated by:

Reducing employer violation recidivism. In FY 2002, establish baselines for:
1. percentage of reinvestigations without violations.
2. percentage of reinvestigations with any violation.
3. percentage of reinvestigations with identical violations.

Increasing compliance in industries with chronic violations.

as indicated in the garment manufacturing industry by:

FY 2002 Indicators	Baseline	Target
Increase by 2 percentage points the number of manufacturers that monitor their contractor shops for compliance in Southern California.	41%	43%
Increase by 2 percent the average number of monitoring components used by manufacturers in monitoring their contractors for compliance in Southern California.	5.5 (of a total of 7)	5.6
Increase by 2 percentage points the percentage of contractors in Southern California that pay all employees on the payroll.	63%	65%
Increase by 4 percentage points the level of compliance of new contractors in New York City through compliance education.	51%	55%
Increase by 2 percentage points the percentage of contractors in New York City that pay all employees on the payroll.	52%	54%

as indicated in the long-term health care industry by:

FY 2002 Indicators	Baseline	Target
Increase by 6,000 the number of employees of multi-establishment nursing home corporations impacted by corporate proactive steps such as training and self-audit.	48,000	54,000
Increase by 5 percent the number of employers (nursing homes) that were provided compliance assistance information through seminars and other outreach efforts.	2,437	2,559
Establish a baseline of the number of employers in compliance with the recordkeeping requirements of the Fair Labor Standards Act.	TBD	TBD

as indicated in agricultural commodities by:
In FY 2002 establish baselines of compliance with the Migrant and Seasonal Agricultural Worker Protection Act (MSPA) provisions of disclosure, wages, housing and transportation and with the child labor provisions of the Fair Labor Standards Act relative to selected agricultural commodities in various locations in the U.S.

FY 1999-2001: N/A

Results

FY 1999-2001: N/A

Indicator

1. Percentage of investigations without violations; percentage of reinvestigations with repeat violations; and percentage of reinvestigations with recurring violations.

2a. Trends in the percent of garment manufacturers that monitor their contractor shops for compliance.

2b. Trends in the number of multi-establishment health care corporations that take proactive steps to promote and achieve corporate-wide compliance.

2c. Baseline of compliance with certain MSPA provisions (i.e., disclosure, wages, housing and transportation) and with the child labor provisions of the FLSA relative to selected agricultural commodities in various locations in the U.S.

Data Source

1. Wage and Hour Investigator Support and Reporting Database (WHISARD) for FY 2002.

2. Wage and Hour Investigator Support and Reporting Database (WHISARD) data for garment manufacturer investigations; WHD significant activity reports on health care activities; WHISARD data and regional logs on agricultural activities; statistically-valid investigation-based compliance surveys in defined industries.

Baseline

1. Baselines to be determined by the end of FY 2002.

2a. 1. 41%.

2a. 2. 5.5 (of a total of 7).

2a. 3. 63%.

2a. 4. 51%.

2a. 5. 52%.

2b. 1. 48,000 employees.

2b. 2. 2,437 employers.

2b. 3. Baselines to be determined by the end of FY 2002.

2c. Baselines to be determined by the end of FY 2002.

Comment

Consistent with the Secretary’s goal to ensure that American workers receive a fair day’s wages for a fair day’s work, ESA has developed two distinct but related goals to help ensure that workers are paid and employed in compliance with the minimum wage, overtime, and child labor requirements of the Fair Labor Standards Act and the wage and working conditions requirements of the Migrant and Seasonal Agricultural Worker Protection Act. The goals are (1) to reduce employer recidivism, and (2) to increase compliance in industries with chronic violations. Both goals recognize that the key to ensuring workers’ rights is to focus efforts on the industries and employers with the most persistent and serious violations. A brief discussion of each of the two goals follows.

This new performance goal, which encompasses a previous industry-specific goal relating to compliance of prior violators, allows the agency to develop strategies and measure compliance among prior violators in a broader and more complete way. Unlike the earlier goal, the agency will be measuring recidivism rates across all industries, not just the identified low-wage industries, and in both complaint and directed cases. This goal also accounts for the agency’s core work (70% of the agency’s enforcement resources are used to respond to complaints of noncompliance). ESA is determining baselines in FY 2002. FY 2005 targets will be established after the baselines are known.
This new performance goal revises a previous agency goal relating to identified low-wage industries, and incorporates indicators of the number of employees paid or employed in compliance as well as the number of employers in compliance. The previous binary employer-based compliance measure did not distinguish, for example, between an employer who had one employee or 100 employees employed in violation or between violations that occur in a single period versus those that were ongoing or pervasive. For each of the low-wage industries, the agency has developed, based on its experience over the last several years, shorter-term objectives (intermediate outcome indicators) or problems to work on that over time will improve compliance for the entire industry. It is anticipated that each year the shorter-term objectives will change so as to allow the agency to work on several different problems in the intervening years before the next industry-wide measurement is made. ESA's long range goal is that by FY 2005, 70 percent of workers in garment manufacturing will be paid in compliance with the minimum wage and overtime requirements, and by FY 2005, 90 percent of workers in the long-term health care industry will be paid in compliance with the minimum wage, overtime and child labor requirements. In agricultural commodities, ESA's long range goal is that by FY 2005, 85 percent of covered workers in agriculture will be employed and paid in compliance with the wage provisions of the applicable statutes and the child labor provisions of the Fair Labor Standards Act, and 75 percent of agricultural employers will be in compliance with the wage and non-wage provisions of the applicable statutes.
These long-range goals address difficult and long-standing problems, and will not be resolved quickly or easily. ESA has established goals for FY 2002 that represent key steps to improving compliance. ESA’s FY 2002 goals were developed based on empirical evidence and experience in these industries, but ESA recognizes that there are economic and other forces beyond its control that may impact its ability to meet its long-range goals. ESA will track progress with an eye towards these extrinsic factors and will make adjustments to its long and short-range targets and strategies as appropriate.

*Performance Goal 2.1B*
FY 2002: Union financial integrity and democracy and the transparency of union operations are safeguarded, as indicated by: Improvement in the timely filing of union annual financial reports that contain information sufficient for public disclosure. In FY 2002, initiate a new electronic forms application and electronic submission process and establish a baseline for timely filing under the new process. Extending Labor-Management Reporting and Disclosure Act (LMRDA) protections for union financial integrity to a greater number of labor organizations through the more effective use of investigative resources. In FY 2002, establish a baseline of the percentage of investigative resources applied to criminal investigations that result in convictions. FY 2001: Achieve timely union reporting such that a minimum of 88% of unions with annual receipts greater than $200,000 timely file union annual financial reports for public disclosure access. FY 2000: Minimum of 87% of unions with annual receipts greater than $200,000 timely file union annual financial reports for public disclosure. FY 1999: 85% of unions with receipts greater than $200,000, timely file union annual financial reports for public disclosure.
Results	FY 1999-FY 2001: N/A
*Indicator*	Percentage of financial reports timely filed for public disclosure availability Percentage of investigative resources applied to criminal investigations that result in convictions. FY 1999-FY 2001: N/A
*Data Source*	Labor Organization Reporting System. OLMS Case Data System.
*Baseline*	FY 1999-FY 2001: N/A
*Comment*	Union financial reports must meet certain standards of acceptability before they may be filed for public disclosure access. The new electronic forms and electronic submission system to be implemented in FY 2002 will improve the timeliness, sufficiency, and accuracy of filed reports that enable union members and the public to better monitor union financial activity. The new process, in combination with a continuing program of compliance assistance and liaison, is expected to raise the percent of timely and accurate filings to over 90% by FY 2005. This indicator is a measure of the effectiveness of DOL's use of investigative resources. By allocating criminal investigative time to cases with the most prosecutive potential and, where appropriate, redirecting criminal investigative resources to union compliance audits, DOL seeks to maximize its impact in extending LMRDA financial safeguards for union financial integrity to the regulated community.\

*Performance Goal 2.1C*
FY 2002: Increase by 5% (to 1,993) per year the number of closed fiduciary investigations of employee pension plans where assets are restored, prohibited transactions are corrected, participant benefits are recovered, or plan assets are protected from mismanagement and risk of future loss is reduced. FY 2001: Increase by 2.5% (to 1,725) per year the number of closed fiduciary investigations of employee pension plans where assets are restored, prohibited transactions are corrected, participant benefits are recovered, or plan assets are protected from mismanagement and risk of future loss is reduced. FY 2000: 2.1C—Increase by 2.5% both the number of closed investigations of employee pension and health benefits plans where assets are restored (to 819) and the number where prohibited transactions are reversed (to 301). FY 1999: 2.1C—Increase by 2.5% both the number of closed investigations of employee pension and health benefits plans where assets are restored (to 537) and prohibited transactions are corrected (to 241)
Results	FY 2001: The goal was achieved. 1,942 cases were closed where assets were restored, prohibited transactions were corrected, participants benefits were recovered, or plan assets were protected from mismanagement and risk of future loss is reduced. FY 2000: The goal was achieved. 1,187 cases where assets were restored and 538 cases where Prohibited Transactions were corrected. FY 1999: Goal was achieved. 958 cases where assets were restored and 389 cases where Prohibited Transactions were corrected.
*Indicator*	Number of closed civil investigations of employees’ pension plans where assets are restored, prohibited transactions are corrected, participant benefits are recovered, or plan assets are protected, and other violations are corrected.
*Data Source*	Enforcement Management Systems
*Baseline*	The average number of closed civil investigations of employee pension plans where assets are restored, prohibited transactions are corrected, participant benefits are recovered, plan assets are protected, and other violations are corrected for FY 2000-2001 (1899).
*Comment*	The protection of plan assets and the correction of ERISA violations is the primary investigative purpose. When plan assets have been potentially endangered by an imprudent act on the part of a plan fiduciary or have otherwise been misused, DOL seeks to have the plan made whole through the restoration of assets.

*Performance Goal 2.1D*
FY 2002: Increase by 5%(to 620) per year the number of closed civil investigations of employee health and welfare plans where assets are restored, prohibited transactions are corrected, participant benefits are recovered, or plan assets are protected from mismanagement and risk of future loss is reduced. FY 2001: Increase by 2.5% (to 340) per year the number of closed fiduciary investigations of employee health and welfare plans where assets are restored, prohibited transactions are corrected, participant benefits are recovered, or plan assets are protected from mismanagement and risk of future loss is reduced. FY 1999-FY 2000: N/A
Results	FY 2001: The goal was achieved. 782 cases were closed where assets were restored, prohibited transactions were corrected, participants benefits were recovered, or plan assets were protected from mismanagement and risk of future loss is reduced. FY 1999-FY2000: N/A
*Indicator*	Number of closed civil investigations of employees’ health and welfare plans where assets are restored, prohibited transactions are corrected, participant benefits are recovered, plan assets are protected, and other violations are corrected.
*Data Source*	Enforcement Management Systems
*Baseline*	The average number of closed civil investigations of employee health and welfare plans where prohibited transactions are corrected, assets are restored, participant benefits are recovered, plan assets are protected, and other violations are corrected for fiscal years 2000-2001 (590).
*Comment*	The protection of plan assets and the correction of ERISA violations is the primary investigative purpose. When plan assets have been potentially endangered by an imprudent act on the part of a plan fiduciary or have otherwise been misused, DOL seeks to have the transaction corrected to minimize potential loss.

Outcome Goal 2.2: Protect Worker Benefits—Performance Goals

*Performance Goal 2.2A*
FY 2002: Make timely and accurate benefit payments to and facilitate the reemployment of Unemployed Workers and set up Unemployment insurance (UI) tax accounts promptly for new employers. **Payment Timeliness: 91% of all intrastate first payments will be made within 14 to 21 days; Payment Accuracy: establish a baseline to improve Unemployment Insurance accuracy nationwide;** Reemployment of UI Claimants: establish a baseline to increase the entered employment rate of Unemployment Insurance claimants; and Establishment of UI Tax Accounts: 80% of new employers will receive a determination about their UI tax liability within 90 days of the end of the first quarter they become liable for the tax.
Results	FY 2001: The goal was not achieved. 25 States met the quality indicator against a target of 26 states. (Nationwide, 71.1 percent of all nonmonetary determinations were adequate.) 42 States achieved the timeliness indicator against a target of 48 states. (Nationally, 89.6 percent of all intrastate first payments were made within 14/21 days.) FY 2000: This goal was substantially achieved. 23 States met or exceeded the minimum performance criterion for benefit adjudication quality (nationwide, 70.3% of all non-monetary determinations were adequate.); and 47 States met or exceeded the Secretary’s Standard for intrastate payment timeliness (nationally, 89.9% of all intrastate first payments were made within 14/21 days). FY 1999: N/A
*Indicator*	FY 2002: Payment Timeliness: 91% of all intrastate first payments will be made within 14 to 21 days; Payment Accuracy: establish a baseline to improve Unemployment Insurance accuracy nationwide; Reemployment of UI Claimants: establish a baseline to increase the entered employment rate of Unemployment Insurance claimants; and Establishment of UI Tax Accounts: 80% of new employers will receive a determination about their UI tax liability within 90 days of the end of the first quarter they become liable for the tax. FY 2001: Eligibility Determinations Fairness: Increase to 26 the number of states meeting or exceeding the minimum performance criterion for benefit adjudication quality; and Payment Timeliness: Increase to 48 the number of states meeting or exceeding the Secretary’s Standard (minimum performance criterion) for intrastate payment timeliness. FY 2000: Eligibility Determinations Fairness: Increase to 24 the number of states meeting or exceeding the minimum performance criterion for benefit adjudication quality; and Payment Timeliness: Increase to 47 states the number of states meeting or exceeding the Secretary’s Standard (minimum performance criterion) for intrastate payment timeliness. FY 1999: N/A
*Data Source*	Payment Timeliness: 9050 Report; Payment Accuracy: During FY 2002, DOL will develop a measure after consultation with UI partners and stakeholders and establish a baseline. The measure will use existing Benefit Accuracy Measurement (BAM) or Benefit Payment Control (ETA 227 report) data; Reemployment of UI Claimants: During FY 2002, DOL will develop a measure, obtain data collection authority from OMB, and set a baseline. DOL envisions a measure based on UI wage record data linked to the BAM database; and Status Determinations Timeliness: ETA 581 Report.
*Baseline*	Fiscal Year 1999: Eligibility Determinations Fairness: 20 states met the minimum criterion that at least 75% of their determinations score over 80 points; nationally, 71% of all non-monetary adjudications scored >80 points using the standard review instrument. Payment Timeliness: 46 states met the Secretary’s Standard that at least 87% of intrastate l^st payments made within 14 days (in states with a waiting week) or 21 days (non-waiting week states). Nationally, states made 90% of intrastate payments within 14/21 days.
*Comment*

*Performance Goal 2.2B*
FY 2002: Promptly review employer applications for foreign labor certifications. In Fiscal Year 2002: 95% of labor condition applications for the H-1B professional/specialty temporary program will be processed within seven days of receipt.
Results	FY 2000: N/A FY 1999: N/A
*Indicator*	FY 2002: 95% of labor condition applications for the H-1B professional/specialty temporary program will be processed within seven days of receipt. FY 1999-2001: N/A
*Data Source*	Foreign Labor Certification data system, implemented in early FY 2001.
*Baseline*	The baseline established in Calendar Year 2000 was 63% of applications processed within seven days of receipt.
*Comment*

Performance Goal 2.2C
FY 2002: Increase by 2% (to $67 million) benefit recoveries achieved through the assistance of Pension Benefit Advisors. FY 2001: Increase by 2% (to $66 million) benefit recoveries achieved through the assistance of Benefit Advisors. FY 2000: Increase by 2% (to $53 million) benefit recoveries achieved through the assistance of Benefit Advisors. FY 1999: N/A
*Results*	FY 2001: This goal was not met. The Department recovered $64.7 million as a result of participant assistance. FY 2000: The goal was achieved. The Department recovered $67 million as a result of participant assistance. FY 1999: N/A
*Indicator*	The dollar value of benefit recoveries achieved through the assistance of technical assistance staff .
*Data Source*	The Technical Assistance and Inquiries System.
*Baseline*	Average of the benefit recoveries achieved in Fiscal Years 1999 and 2000 ($64.5 million)
*Comment*	Represents the amount of dollars returned to participants via the intervention of Benefit Advisers.

Performance Goal 2.2D
FY 2002: Minimize the human, social, and financial impact of work-related injuries for workers and their families. In FY 2002: Decrease by 2% from the FY 2001 baseline the average number of production days lost due to disability in the FECA program for United States Postal Service (USPS ) cases All other Government cases. Reduce by 2% over the baseline the average time required to resolve disputed issues in Longshore and Harbor Worker’s Compensation Program contested cases. Increase by 2% over the FY 2001 established baseline the percentage of Black Lung benefit claims for which, following an eligibility decision by the district director, there are no requests for further action from any party pending one year after receipt of the claim. For Initial Processing of claims for benefits in the Energy Program: 75% of claims of Department of Energy (DOE) employees, or of contractors employed at DOE facilities, are processed within 120 days. 75% of claims of employees of Atomic Weapons Employers (AME) and Beryllium Vendors are processed within 180 days. For processing of Requests for Hearings in the Energy Program: 75% of Final Decisions in Approved Claims or No-Contest Denials are issued within 75 days from issuance of the Recommended Decision. 75% of Final Decisions in Reviews of the Written Record are issued within 75 days of the Request for Review of Written Record. 75% of Final Decisions in Formal Hearings are issued within 250 days of the Request for Hearing. Through use of Periodic Roll Management, produce $122 million in cumulative first-year savings (FY 1999 -2002) in the FECA program. Reduce the overall average medical service costs per case (adjusted for inflation) in the FECA program by .5% versus the FY 2000 baseline. FY 2001: 2% reduction from the FY 2000 baseline in the average number of production days lost due to disability. Establish performance baseline and begin data collection for performance tracking. Establish a baseline by the end of FY 2001. - 5. N/A. Produce $95 million in cumulative first-year savings. Reduction of overall average medical costs will be measured against a FY 2000 baseline. FY 2000: Reduce to 173 days (QCM cases only); establish baseline for all cases. Complete system programming for entering and generating goal-related data and establish a baseline against which to measure performance. Finalize and implement new regulations. Develop materials to provide all parties with information about the revised claims development and adjudication process. - 5. N/A Produce $66 million in cumulative first-year savings. Save an additional $5 million over FY 1999 compared to amounts charged through full-year implementation of fee schedules for inpatient hospital and pharmacy services. FY 1999: Reduce to 178 days (QCM cases only). Complete the process of defining a case resolution. Implement initial findings package designed to more effectively provide all parties with information about decisions made on individual claims. -5. N/A $19 million in first-year savings. Save 19% versus amounts billed for FECA medical service subject to fee schedules.
Results	The goal was not met. Complete 4th quarter results were not available, since the deadline for submission of continuation-of-pay period data from the Federal agencies was October 31. Results from three quarters of available data showed that thus far in FY 2001 the goal was not being met. The FY 2000 baseline is 68.1 days, and the FY 2001 target was 66.7. The overall government-wide average LPD for the first three quarters was 75.2. This new goal consists of time lost during the initial 45-day, or continuation-of-pay period, while the claim remains in the jurisdiction of the Federal agency employer, and LPD in FECA cases within the first year of the beginning of wage-loss benefits. The goal was met. A performance baseline of 242 days was established and performance data tracking is underway. The goal was met. A performance baseline of 66.5% of claims filed was established. Staff training was completed and the new findings package has been in use since the August 9^th Court ruling upholding the new regulations and lifting the stay on adjudication. - 5. NA. This goal was exceeded. PRM produced an additional $31 million in first-year savings in FY 2001, bringing cumulative total first-year savings to $103 million. The goal was not met. Average cost per case for Psychiatric services were reduced by nearly 3% over FY 2000; for Physical Therapy services, however, average cost increased by 4.5% (adjusted for inflation). FY 2000: This goal was exceeded. Average lost production days (LPD) measured for Quality Case Management cases in FY 2000 was 164 days. The reduction equated to a $17.7 million savings in compensation costs. This goal was substantially met. System programming was completed and data collected started. The target for establishing a baseline was extended to May, 2001. This goal was substantially met. - 5. N/A. This goal was exceeded. Cumulative first-year savings for FY 1999-2000 were $72 million. PRM productivity remained higher than expected This goal was exceeded. The FECA program saved $34.5 million (61% over target) using fee schedules for Inpatient and Pharmacy services. FY 1999: This goal was exceeded. Average lost production days for cases measured in FY 1999 was 173 days against a target of 178 days. This was nearly a 9% reduction compared to the FY 1997 baseline. By September 30, a definition of "case resolution" was developed and distributed to program district directors and OWCP regional directors. The program implemented part of its revised initial findings package in July 1999. The remainder of the findings package was awaiting finalization of the new regulations. - 5. N/A The goal was exceeded. PRM case review actions produced an additional $20.8 million in FECA compensation benefit savings. Both the original and revised goals were exceeded.
*Indicator*	Average number of days lost due to workplace injuries per employed Federal civilian worker. The measurement consists of time lost during the initial 45-day, continuation-of-pay period while the claim remains in the jurisdiction of the Federal agency employer, plus LPD within the first year of the beginning of wage-loss benefits under the FECA following COP. The average number of days elapsed between the date a dispute is received in a Longshore case form any party and the date that the dispute is resolved. Percentage of claims filed which are subject to the new Black Lung regulations on which no requests for further proceedings (reconsideration, modification, informal conference, formal hearing) are pending one year after receipt of the claim by the program. The percent of claims processed by the Energy Employees Compensation Program, which reach initial completion within the relevant timeframe measured in calendar days from the date of receipt of the claim by the program to the status date indicating completion of initial processing. Completion of initial processing includes: 1) Issuance of Recommended Acceptance in Radiation Exposure Compensation Act (RECA) claims; 2) Issuance of Recommended Denials; 3) Issuance of Form EE15 in non-RECA accepted claims; or 3) Referral of a claim to the National Institutes for Safety and Health. The percent of all final Decisions issued within the relevant timeframe as measured in calendar days from the date of: The issuance of the Recommended Decision to the Final Decision in Approved Claims or no-Contests Denials; The receipt of the request for Review of the Written Record to the date of the Final Decision; or The receipt of Request for Hearing to the date of issuance of the Final Decision. The fiscal year amount of total periodic payment (compensation benefit) reductions in PRM universe cases. Overall average case costs, after adjustment for inflation, for all cases receiving medical services.
*Data Source*	Federal Employees’ Compensation Act (FECA) data systems; Federal agency payroll offices; Office of Personnel Management employment statistics. Longshore Case Management System. Black Lung Automated Support Package. - 5. Energy Program Case Management System Periodic Roll Management System; FECA Automated Compensation Payment System. FECA Medical Bill Pay System.
*Baseline*	Interim baseline for Quality Case Management (QCM) cases only: FY-1997 actual – 189 workdays. FY 2000 baseline: 68.1workdays. FY 2001 actual results will serve as new baselines: preliminary results are 119 days for USPS, and 54.1 days for All Other Agencies. An average of 232 days elapsed nationwide between the dispute receipt date and the dispute resolution date. To be determined. This is a new measure for FY 2002. While target levels have been established, the actual performance results in FY 2002 will serve as the baseline for this measure. This is a new measure for FY 2002. While target levels have been established, the actual performance results in FY 2002 will serve as the baseline for this measure. For all cases with benefit actions in the measurement year, the periodic payment amount paid at time of their entry into the PRM universe, compared to the periodic payment amount after benefit reduction. The methodology for measuring savings from compensation benefit adjustments and terminations was revised in FY 2000 to coincide with PRM’s integration into permanent operations. PRM savings for performance reporting were previously derived by comparing total FECA program benefit reductions in all cases, including PRM cases, in the measurement year, to total reductions produced in the baseline year but not counting PRM case reductions. Overall Average Medical Cost Baseline: Average annual cost per case in FY-2000 for all cases receiving medical services.
*Comment*	LPD is one of several goals within the joint, OSHA/ESA Federal Employees Health and Safety Initiative to increase Federal workplace safety rates and speed recovery and return to work In light of widespread public health incidents subsequent to the anthrax events involving postal workers, and other unique USPS workforce factors, this goal has been bifurcated to measure LPD for USPS cases for all other Federal agencies separately. These and other impacts on the Postal Service in FY 2001 resulted in substantially higher LPD. These post-September 11 conditions are likely to continue. Accordingly, we believe FY 2001 will be a more appropriate baseline against which to measure future performance. (FY 2001 actual results will serve as new baselines: preliminary results are 119 days for USPS and 54.1 days for All Other Agencies. Determination of final results is awaiting publication by the Office of Personnel Management of 4^th Quarter FY 2001 Federal employment data.) Reducing the average time required to resolve disputed issues reflects increased cooperation among the parties and increased voluntary compliance with Longshore statutes and procedures. This performance target will capture the results of program efforts to minimize adversity and maximize cooperation among the parties to cases with disputed issues. OWCP transfers non-Special Exposure Cohort (SEC) cancer claims to the National Institute for Occupational Safety and Health NIOSH to document radiation exposure histories and dosage levels. Upon completion of the dose reconstruction, OWCP continues adjudication of the claim. “Completion of initial processing” indicates a point common to all claim categories at which the Energy program has made a determination of covered employment and covered illness. For claims other than non-SEC cancers, this determination results in a decision to award or deny claims. Beyond completion of initial processing, additional decision points reside with the claimant or NIOSH prerequisite to issuance of a formal Recommended Decision. These performance indicators remain provisional while the recently implemented Energy program completes a process of understanding the volume and nature of potential workloads, assessing work flow and resource requirements, testing work processes, and determining optimal output performance standards. Timeframes include decision points/actions by the claimant (e.g., “no contest denials” cannot be completed until the claimant’s 60-day response period has passed). Periodic Roll Management has proven highly successful in identifying potential for return to work and resolving cases leading to greater savings in benefit compensation (an additional $317 million between 1992 and 1998). In FY 1999, Congress appropriated resources to fully staff all offices and integrate PRM into FECA program operations. This is accelerating savings in Federal workers’ compensation costs, and increasing the potential for returning workers to employment after recovery from an injury. Note: decisions on cases under PRM review often result in adjustment or termination of benefits. On a case-by-case basis, and beginning with the first payment cycle after the benefit action, savings are scored for the remainder of the measurement (fiscal) year, producing the first-year savings for the case. First-year savings for all cases in the measurement year are then combined producing the total first-year savings. The cumulative sum of first-year savings is matched against the goal as stated for each measurement year. The FECA program uses Fee Schedules to set payment levels for standard categories of billed medical services. A special automated bill review, the Corrective Coding Initiative (CCI) identifies medical providers’ duplicate and abusive billing practices, and facilitates evaluation and resolution of questionable bills before payment is authorized. Focus Reviews identify proper treatment or payments for selected medical services provided and matched to medical condition. These mechanisms, along with procedural changes and other quality controls, will result in overall reduction of program medical costs. ESA will pursue its goal to reduce the average cost of Total Medical Services by .5% in FY 2002, but has postponed its goal to reduce average costs for Physical Therapy, although review of those services will continue. Analysis of FY 2001 results how that until additional resources are available for Utilization Review, ESA will not be able to make significant progress to reduce average Physical Therapy service costs.

*Performance Goal 2.2E*
FY 2002: Reduce the average processing time to 3 years to send benefit determinations to participants in defined benefit pension plans taken over by PBGC. FY 2001: Reduce processing time from 4–5 years to 3–4 years to send benefit determinations to participants in defined benefit pension plans taken over by PBGC. FY 2000: Reduce processing time from 5–6 years to 4–5 years to send benefit determinations to participants in defined benefit pension plans taken over by PBGC. FY 1999: N/A
Results	FY 2000: This goal was achieved. FY 1999: N/A
*Indicator*	Timeliness of benefit determinations to participants in trusteed plans
*Data Source*	Participant Record Information Management System
*Baseline*	FY 1997: 7 to 8 years
*Comment*	This measure addresses PBGC’s largest operating functions which are processing terminated plans and paying benefits. Termination activities involve an intricate series of complex actions, from reviewing plan assets and participant data, to completing financial and control group analysis. Sponsor bankruptcies and legal disputes over plan assets also complicate and stretch out the trusteeship process. Total participant count in PBGC-trusteed plans will have increased to over 500,000 in FY 2002, while trusteed plans will have increased to about 3,000. Ultimately, faster case processing leads to increased accuracy of benefit payments.

Outcome Goal 2.3: Provide Worker Retraining—Performance Goals

Performance Goal 2.3A
Increase the employment, retention, and earnings replacement of individuals registered under the WIA dislocated worker program.
*Results*	PY 2000: N/A PY 1999: N/A
*Indicator*	PY 2002: 78% will be employed in the first quarter after program exit. 88% of those employed in the first quarter after program exit will be employed in the third quarter after program exit; and Those who are employed in the first quarter after program exit and are still employed in the third quarter after program exit will have 98% of their pre-dislocation earnings. PY 2001: 73% will be employed in the first quarter after program exit. 83% of those employed in the first quarter after program exit will be employed in the third quarter after program exit; and Those who are employed in the first quarter after program exit and are still employed in the third quarter after program exit will have 91% of their pre-dislocation earnings. PY 2000: 71% will be employed in the first quarter after program exit. 82% of those employed in the first quarter after program exit will be employed in the third quarter after program exit; and Those who are employed in the first quarter after program exit and are still employed in the third quarter after program exit will have 90% of their pre-dislocation earnings. PY 1999: N/A
*Data Source*	Workforce Investment Act Standardized Record Data (WIASRD) included in the Enterprise Information Management System (EIMS); UI Wage Records
*Baseline*	There is no prior experience with these WIA indicators, which are based on the use of UI wage records. PY 2000, the first full year of WIA implementation constitutes the baseline year for this measure.
*Comment*

*Performance Goal 2.3B*
Increase the employment, retention, and earnings replacement of workers dislocated in important part because of trade and who receive trade adjustment assistance benefits.
*Results*	FY 2000: N/A FY 1999: N/A
*Indicator*	FY 2002: 78% will be employed in the first quarter after program exit; 88% of those employed in the first quarter after program exit will be employed in the third quarter after program exit; and Those who are employed in the third quarter after program exit will earn, on average, 90% of their pre-separation earnings. FY 2001: 73% will be employed in the first quarter after program exit; 80% of those employed in the first quarter after program exit will be employed in the third quarter after program exit; and Those who are employed in the first quarter after program exit and are still employed in the third quarter after program exit will earn, on average, 82% of their pre-separation earnings. FY 1999–FY 2000: N/A
*Data Source*	TAPR (Trade Act Participant Report) included in the Enterprise Information Management System (EIMS)
*Baseline*	New Goal. FY 2001 constitutes the baseline year for this measure. Because there is no comparable baseline, these measures will be regularly reviewed for appropriateness and rigor as performance data becomes available.
*Comment*	Beginning in FY 2001, the TAA/NAFTA program’s performance measures were revised to conform to WIA and align more closely with the dislocated worker goals.

Outcome Goal 3.1: Reduce Workplace Injuries, Illnesses, and Fatalities—Performance Goals

**Performance Goal 3.1A**
FY 2002: Reduce the number of mine fatalities by 15% and non-fatal injury incidence rate by 17% below the projected baseline. FY 1999–FY 2001: Reduce the number of mine fatalities and the non-fatal injury rate to below the average for the previous five years.
Results	FY 2001: The goal was achieved. Fatalities: Average FY 1996-2000 = 89; FY 2001 = 71 Nonfatal-days-lost incidence rate: Average FY 1996-2000 = 3.65; FY 2001 = 3.31 FY 2000: The goal was substantially achieved. Fatalities: Average FY 1995-1999 = 89; FY 2000 = 88* Nonfatal-days-lost incidence rate: Average FY 1995-1999 =3.83; FY 2000 = 3.46 *In August 2001, a fatality in FY 2000 was deemed not chargeable, thus reducing the number from 89 to 88. FY 1999: The goal was achieved. Fatalities: FY 1994–1998 Average = 92; FY 1999 = 82 Nonfatal-days-lost incidence rate: FY 1994–1998 Average = 4.07; FY 1999 = 3.51
*Indicator*	The number of mining fatalities: The mining industry nonfatal-days-lost injury incidence rate
*Data Source*	Mine Accident, Injury, and Employment, information mine operators and contractors report to MSHA under Title 30 Code of Federal Regulations Part 50.
*Baseline*	FY 2002 performance evaluation will be based on actual numbers in FY 2000; Fatalities = 88; Nonfatal Incidence Rate = 3.46
*Comment*	For FY 2002, the goals, indicators and baselines are being revised in accordance with a new strategic intent and challenge to create a greater impact towards lowering fatalities and injuries through partnerships with the mining community, states and MSHA.

Performance Goal 3.1B
FY 2002: Reduce the percentage of respirable coal dust samples exceeding the applicable standards by 5% for designated occupations and reduce the percentage of silica dust samples in metal and nonmetal mines exceeding the applicable standards by 5% for high risk occupations; and reduce the percentage of noise exposures above the citation level in all mines by 5%. FY 1999–2001: Reduce by 5% the percentage of coal dust and silica dust samples that are out of compliance for coal mines and metal and nonmetal high risk mining occupations, respectively.
Results	FY 2001: The goal was achieved. Coal Dust goal: 5% reduction; Target: 11.1%; Actual: 10.2% reduction Silica Dust goal: <80% index points: Actual: 64% index points FY 2000: The goal was achieved. Coal dust goal: 5% reduction; Target: 11.7%; actual: 11.2% reduction Silica dust goal: < 85 index points; actual: 65.3 index points FY 1999: The goal was achieved. Coal dust goal: 5% reduction; actual: 11.6% reduction Silica dust goal <90 index points; actual: 75.1 index points.
*Indicator*	Compliance with the respirable coal mine dust standard; compliance permissible level for silica exposure in metal and nonmemtal mines; and compliance with the permissible level for noise in all mines..
*Data Source*	Dust samples collected by MSHA inspectors. Coal Mine Safety and Health Management Information System and Metal and Nonmetal Mine Safety and Health Management Information System
*Baseline*	Baseline will be based on samples collected in FY 2001 for dust goals and FY 2000 and FY 2001 for noise goals.
*Comment*	Respirable dust is one of the three major health hazards to miners. Prevention of pneumoconiosis (black lung disease) and silicosis is a priority health initiative.

Performance Goal 3.1C
FY 2002: Reduce three of the most significant types of workplace injuries and causes of illnesses by 15% per year. FY 2001: Reduce three of the most significant types of workplace injuries and causes of illnesses by 11% [from baseline]. FY 2000: Reduce three of the most significant types of workplace injuries and causes of illnesses by 7% [from baseline]. FY 1999: Reduce three of the most prevalent workplace injuries and causes of illnesses by 3% in selected industries and occupations.
Results	FY 2000: The goal was achieved. Silica: Decreased by 59% Lead: Decreased by 36% Amputations: Decreased by 19% (CY 1997-1999)* FY 1999: The goal was achieved. Silica: Decreased by 70% Lead: Decreased by 48% Amputations: Decreased by 17% (CY 1996–1998)
*Indicator*	Silica: Percent change in average silica exposure severity Lead: Percent change in average lead exposure severity Amputations: Percent change in rate of amputations
*Data Source*	OSHA Integrated Management Information System (IMIS) (Silica and Lead) Bureau of Labor Statistics Annual Survey of Occupational Injuries and Illnesses (Amputations)
*Baseline*	Silica: 9.4 average silica exposure severity (IMIS) FY 1996) Lead: 4.8 average lead exposure severity (IMIS) FY 1995) Amputations: 1.45 per 10,000 employees for CY 1993–1995
*Comment*	Silica: OSHA will measure average silica exposure severity in establishments where OSHA has silica-related interventions. Lead: OSHA will measure average lead exposure severity in establishments where OSHA has lead-related interventions. Amputation: A three-year moving average is used to reduce fluctuations in order to highlight trends in the performance measures. * CY 2000 BLS Annual Survey of Occupational Injury and Illness characteristic data for amputations will be available in April 2002. ** Average exposure severity calculated by averaging the exposures measured for each inspection, then taking the average for all inspections.

Performance Goal 3.1D
FY 2002: Reduce injury and illness incidence rates by 10 percent per year from the previous year's rate in four industries characterized by high-hazard workplaces.. FY 2001: Reduce injuries/illnesses by 11% [from baseline] in five industries characterized by high-hazard workplaces. FY 2000: Reduce injuries and illnesses by 7% [from baseline] in five industries characterized by high-hazard workplaces. FY 1999: Reduce injuries and illnesses by 3% in five industries characterized by high-hazard workplaces.
Results	FY 2000 data will be available December 2001. FY 1999: The goal was achieved. Shipyard industry: Decreased by 28%* Food processing industry: Decreased by 15%* Nursing home industry: Decreased by 6%* Logging industry: Decreased by 26%* Construction industry: Decreased by 19%*
*Indicator*	Shipyard, food processing, nursing homes and logging: Percent change in lost workday injury/illness (LWDII) rates in industries per 100 full-time workers Construction: Percent change in lost workday injury rate per 100 full-time workers in the construction industry
*Data Source*	Bureau of Labor Statistics Annual Survey of Occupational Injuries and Illnesses
*Baseline*	Shipyard: 13.4 average lost workday injury and illness rate per 100 full-time workers for CY 1993–1995 Nursing homes: 8.7 average lost workday injury and illness rate per 100 full-time workers for CY 1993–1995 Food processing: 8.9 average lost workday injury and illness rate per 100 full-time workers for CY 1993–1995 Logging: 7.2 average lost workday injury and illness rate per 100 full-time workers for CY 1993–1995 Construction: 5.2 average lost workday injury rate per 100 full-time workers for CY 1993–1995
*Comment*	A three-year moving average is used to reduce fluctuations in order to highlight trends in the performance measures. * CY 1997-1999 BLS data. CY 2000 BLS lost workday injury and illness rate data will be available in December 2001.

Performance Goal 3.1E
FY 2002: Reduce injuries and illnesses (LWDII) by 20% in at least 100,000 workplaces where OSHA initiates an intervention. FY 2001: Reduce injuries and illnesses (LWDII) by 20% in at least 75,000 workplaces where an intervention is initiated. FY 2000: Reduce injuries and illnesses (LWDII) by 20% in at least 50,000 workplaces where the agency initiates an intervention. FY 1999: Reduce injuries and illnesses (LWDII) by 20% in at least 25,000 workplaces where the agency initiates an intervention.
Results	FY 2000: The goal was achieved. Lost workday injury and illness (LWDII) rates were reduced by 20% in 67,900 workplaces.** FY 1999: The goal was achieved. Lost workday injury and illness (LWDII) rates were reduced in 50,100 workplaces.*
*Indicator*	The number of workplaces where OSHA intervened and (LWDII) rates were reduced by 20%
*Data Source*	OSHA Data Initiative (ODI) OSHA Integrated Management Information System (IMIS) Bureau of Labor Statistics Annual Survey of Occupational Injuries and Illnesses
*Baseline*	Will vary depending on when the intervention occurs; tracking began with FY 1995 interventions
*Comment*	* Results based on an analysis conducted by researchers from the University of Pittsburgh and Clark University. ** Results based on an analysis conducted by a researcher from Clark University.

Performance Goal 3.1F
FY 2002: Decrease fatalities in the construction industry by 15%, by focusing on the four leading causes of fatalities (falls, struck-by, crushed-by, and electrocutions and electrical injuries). FY 2001: Decrease fatalities in the construction industry by 11% [from baseline], by focusing on the four leading causes of fatalities (falls, struck-by, crushed-by, and electrocutions and electrical injuries). FY 2000: Decrease fatalities in the construction industry by 7%, [from baseline] by focusing on the four leading causes of fatalities (falls, struck-by, crushed-by, and electrocutions and electrical injuries). FY 1999: Decrease fatalities in the construction industry by 3%, by focusing on the four leading causes of fatalities (falls, struck-by, crushed-by, and electrocutions and electrical injuries).
Results	FY 2000 data will be available August 2001.* FY 1999: The goal was not met. Fatalities were decreased by 2% (CY 1997–1999).
*Indicator*	Percent change in the rate of fatalities
*Data Source*	Bureau of Labor Statistics Census of Fatal Occupational Injuries
*Baseline*	Rate of fatal occupational injuries: 14.5 per 100,000 workers for CY 1993–1995
*Comment*	A three-year moving average is used to reduce fluctuations in order to highlight trends in the performance measures. CY 2000 BLS Census of Fatal Occupational Injuries data will be available in August 2001.

Outcome Goal 3.2 Foster Equal Opportunity Workplaces—Performance Goals

Performance Goal 3.2A
FY 2002: Federal contractors achieve equal opportunity workplaces as demonstrated by: Improving the equal employment opportunity performance of federal contractors and subcontractors within industries where data indicate the likelihood of equal employment opportunity problems is greatest. In FY 2002 contractors in SIC Group 50 and SIC Group 87 that participate in specified DOL/OFCCP compliance assistance activities and are subsequently evaluated will have: Better EEO performance in selection system evaluations as indicated by less severe CMS closure types than contractors in SIC Groups 50 and 87 that did not participate in specified DOL/OFCCP compliance assistance activities. In FY 2002 DOL/OFCCP will improve by 1 percent the rate of compliance findings over the baseline for SIC 50 and SIC 87. Better EEO performance in selection system evaluations as indicated by less severe violations or deficiencies than contractors in SIC Groups 50 and 87 that did not participate in specified DOL/OFCCP compliance assistance activities. In FY 2002 DOL/OFCCP will reduce by 1 percent the rate of findings of severe violations from the baseline for SIC 50 and SIC 87. Better EEO performance in selection system evaluations as indicated by evaluation type than contractors in SIC Groups 50 and 87 that did not participate in specified DOL/OFCCP compliance assistance activities. In FY 2002 DOL/OFCCP will increase by 1 percent the rate of focused and offsite compliance evaluation types over the baseline for SIC 50 and SIC 87. Improving the equal employment opportunity performance of federal contractors and subcontractors that have had prior contact with DOL/OFCCP through evaluations, outreach, or technical assistance. In FY 2002: Contractors and subcontractors that are selected for evaluation, outreach, or compliance assistance activities will have: Better EEO performance in selection system evaluations as indicated by less severe CMS closure types than contractors that did not have prior contact with DOL/OFCCP. In FY 2002 DOL/OFCCP will improve by 1 percent the rate of compliance findings over the baseline for all supply and service closures. Better EEO performance in selection system evaluations as indicated by less severe violations or deficiencies than contractors that did not have prior contact with DOL/OFCCP. In FY 2002 DOL/OFCCP will reduce by 1 percent the rate of findings of severe violations from the baseline. Better EEO performance in selection system evaluations as indicated by evaluation type than contractors that did not have prior contact with DOL/OFCCP. In FY 2002 DOL/OFCCP will increase by 1 percent the rate of focused and offsite compliance evaluation types over the baseline. FY 2001:Identify those industries where data indicate the likelihood of equal employment opportunity problems is greatest and establish baselines; establish baselines for contractors and subcontractors that have had prior contact with DOL/OFCCP through evaluations, outreach or technical assistance; and establish baselines for reducing compensation discrimination by federal contractors and subcontractors. FY 1999 - FY 2000: N/A.
Results	FY 2001: The goal was not achieved. For the first indicator, two industries were identified where the data indicate the likelihood of equal employment opportunity problems is greatest, and baselines indicating the extent of problems previously found were established. With regard to the second indicator, the Department established a baseline for Federal contractors and subcontractors that had failed previous compliance evaluations, but not for those contacted only through outreach or technical assistance. The Department did not develop a separate baseline for compensation discrimination, but included this issue in the baselines created for the preceding two indicators. FY 1999 – FY 2000: N/A.
*Indicator*	Trends/changes in compliance and violation rates and EEO-1 data. Trends/changes in data gathered from evaluations and from Federal contractors. Trends/changes in data gathered from customer satisfaction surveys.
*Data Source*	EEO-1 data file; Case Management System; Federal contractors’ data; customer satisfaction survey; compliance evaluations of scheduled contractors and of those within certain industries; Compliance Assistance Project reports.
*Baseline*	FY 2001: The baseline for SIC 50 is a 50.9 percent rate of compliance findings and the baseline for SIC 87 is a 49.6 percent rate of compliance findings. The baseline for violation severity is 7.69 percent for SIC 50 and 9.02 percent for SIC 87. The baseline for focused and offsite evaluations is 36.5 percent for SIC 50 and 27.8 percent for SIC 87. The baseline for compliance for all supply and service closures is 52.9 percent. The baseline for violation severity is 9.8 percent. The baseline for focused and offsite evaluation types is 34.1 percent.
*Comment*	Through compliance assistance and other contacts, such as compliance evaluations, DOL plans to educate members of the two targeted industries on compliance techniques, reducing the proportion and severity of noncompliance determinations and raising performance to the average universe rate within a 3 to 4 year evaluation period. The compliance assistance effort will provide information and assistance to the contractor community on meeting equal employment opportunity requirements outside the formal evaluation process. The compliance assistance tools used to accomplish this objective include: Contractor Informational Packets distributed at the initiation of each compliance evaluation; contractor seminars held in each of the Regions; compliance assistance information posted on the DOL/OFCCP web site: http://www.dol.gov/ofccp/; and assistance available to any contractor upon request, either within or outside the evaluation process. In late FY 2001, DOL initiated an evaluation project to study the relative effectiveness of various types of compliance assistance. The information gathered from this project should help guide future compliance assistance efforts. Should DOL's compliance assistance activities prove as effective as anticipated, DOL plans to expand this performance goal by selecting additional industries from its contractor universe in FY 2002 for measurement in FY 2003, following the same approach used to identify industries in FY 2001.

Performance Goal 3.2B
FY 2002: FY 2002: States that receive DOL financial assistance under the Workforce Investment Act provide benefits and services in a nondiscriminatory manner as evidenced by: The issuance, within 180 days of the initial submission of a State’s Methods of Administration (MOA), of a compliance determination or a conciliation agreement which indicates that the MOA gives reasonable guarantee that benefits and services are provided in a nondiscriminatory manner. A strengthening of working relationships with state agencies, through their participation in a strategy of improving compliance assistance for One Stop Centers, and assessing the effectiveness of that strategy. FY 2001: DOL grant recipients and programs financially assisted under the Workforce Investment Act achieve equal opportunity workplaces as demonstrated by: timely submission as required by 29 CFR 37 of 30 Methods of Administration (MOA) or in the absence of timely submissions, the issuance of a “Show Cause Notice” within 15 days of a non-timely submission. issuance of compliance determinations or conciliation agreements within 180 days for those States submitting timely MOAs. FY 2000: Deferred until FY 2001 FY 1999: Issue final regulations implementing the nondiscrimination provisions of Section 188 of WIA by August 7, 1999.
Results	FY 2001: This goal was not achieved. FY 2000: Deferred until FY 2001 FY 1999: The goal was not met.
*Indicator*	Number of State MOAs not previously approved as of September 30, 2001. Number of compliance determinations issued within 180 days. Number of conciliation agreements issued within 180 days. Instrument for assessing accessibility of One Stop Centers to persons with disabilities is in place, through cooperative effort with state agencies.
*Data Source*	Methods of Administration Agreement signed by States, Compliance Determinations, and Conciliation Agreements. CRC evaluation instrument.
*Baseline*	All remaining State MOAs not previously approved as of September 30, 2001. Compliance Review Instrument will be developed in FY 2002
*Comment*	MOAs detail how each State will implement the nondiscrimination and equal opportunity provisions of WIA. MOAs are due 180 days after ETA gives final approval to a States’s five-year WIA Strategic Plan. Noncompliance with MOA requirements can result in the withdrawal of grant funds. The second element entails the development of an instrument for assessing accessibility to persons with disabilities. During FY2003, this instrument will be used to assess the baseline level of accessibility at targeted One Stop Centers, and then to assess the effectiveness of efforts to improved accessibility through targeted compliance assistance. There will be a close working relationship with the state agencies in developing the assessment tool, and in developing approaches to improve accessibility at One Stop Centers.

Outcome Goal 3.3: Reduce Exploitation of Child Labor and Address
Core International Labor Standards Issues—Performance Goals

*Performance Goal 3.3A*
FY 2002: Reduce exploitative child labor by promoting international efforts and targeting focused initiatives in selected countries. FY 2001: Same as FY 2002. FY 2000: Reduce exploitative child labor worldwide by increasing international support and funding the most promising programs and projects in targeted countries. FY 1999: N/A
*Results*	FY 2001: The goal was not fully achieved. Of the following indicators, two were exceeded, a third was substantially achieved and a fourth not met: 25 countries will ratify International Labor Organization (ILO) Convention 182 on Worst Forms of Child Labor. Result: As of the end of September 2001, a total of 100 countries (63 in FY 2001) ratified Convention 182.This convention was unanimously adopted by the delegates to the International Labor Conference in June 1999. 15 countries will establish new national plans to eliminate child labor. Result: 13 countries established a total of 15 new national action plans. 100,000 children in developing countries will be targeted for prevention and/or removal from exploitative work Result: In FY 2001, ILAB targeted close to 200,000 children for prevention or removal from exploitative work. 50,000 children will be prevented from starting, and/or removed from exploitative work. Result: In FY 2001, more than 25,800 children were actually prevented or removed from exploitative work through on-going DOL-IPEC projects. FY 2000: The goal was achieved as reflected in the following results: In FY 2000, 36 countries ratified ILO Convention 182 on the Worst Forms of Child Labor. DOL funded two IPEC National Action Plans in FY2000—one in South Africa and the other in Yemen. ILAB published its sixth report on international child labor, By the Sweat & Toil of Children: An Economic Consideration of Child Labor; ILAB’s International Child Labor Program’s website provides information on child labor issues. ICLP receives numerous questions and requests for information from the public via email. ILAB funded a Global Campaign/Best Practices Conference to help raise awareness about child labor. This conference provided speakers from Africa, Asia, and Latin America with an opportunity to share their experiences in working to address child labor issues. In FY2000, ILAB targeted over 100,000 children for prevention and/or removal from exploitative work. FY 1999: N/A
*Indicator*	15 countries will ratify International Labor Organization (ILO) Convention 182 on Worst Forms of Child Labor. 10 countries will establish action plans to combat child labor and/or promote access to basic education for child laborers or children at risk. 90,000 children in developing countries will be targeted for prevention or removal from exploitative work, particularly its worst forms (as defined in ILO Convention 182) through the funding of new DOL-IPEC programs. 50,000 children in developing countries will be prevented or removed from exploitative work through the provision of education or training opportunities in ongoing DOL-IPEC programs. Education projects for child laborers through the Education Initiative will begin in 8 countries.
*Data Source*	ILO/IPEC and DOL/ILAB
*Baseline*	As of the end of FY 2000, 37 countries had ratified ILO Convention 182. Baseline information collected through the ILO/IPEC projects is used to establish target populations and measure progress of direct action programs. From FY 1995 through FY 2000, almost 250,000 children had been targeted for prevention and removal from exploitative work through DOL-funded ILO/IPEC projects. During the same period, approximately 40,500 children were actually prevented or removed for exploitative work. The ILO’s Statistical Information and Monitoring Program (SIMPOC) is currently assisting countries in generating statistical data on child labor at the national level that would more accurately assess the extent and nature of the global child labor problem. Eleven national surveys have been completed; 20 are ongoing; and an additional 17 are scheduled to be undertaken. Repeat surveys in countries where initial surveys were done will allow ILAB to measure progress made.
*Comment*	Throughout the 1990s, international recognition of the child labor problem and action to address it have been increasing. While there is still a high incidence of child labor in many developing countries, various governmental and non-governmental organizations are taking steps to remove children from exploitative work. This increased commitment to the eradication of child labor is evident by the unanimous adoption of the ILO Convention 182 on the Worst Forms of Child Labor in Geneva in June 1999. ILAB will be working in early FY2002 to assess and streamline DOL-ILO/IPEC child labor program information, reporting, monitoring and evaluation systems to ensure their effectiveness and efficiency. ILAB is also working more closely with ILO/IPEC to determine realistic target populations and better project anticipated outcomes during the fiscal year. Because of the extensive preparatory work necessary to provide child laborers and children at risk with meaningful alternatives to work, projects funded in FY 2001 may not demonstrate significant impact until FY 2003.

Performance Goal 3.3B
FY 2002: Advance workers’ protections and economic status in developing countries. FY 2001: Raise workers’ protection and the safety of work places in selected countries by improving core labor standards and social safety net programs. FY 2000: Raise workers’ protection and the safety of work places in selected countries by improving core labor standards and social safety net programs. FY 1999: N/A
Results	FY 2001: The goal was achieved as both performance indicators were met. Results follow each indicator below. Fifteen countries commit with DOL financial assistance to further protect the basic rights of workers. Result: DOL launched 13 country-specific projects and 2 worldwide projects, reaching over 40 countries. Eight countries commit with DOL assistance to improve economic opportunities and income security for workers. Result: Ten countries committed, with DOL assistance, to improving economic opportunities and income security for workers. FY 2000: The goal was substantially achieved. Three of four performance indicators were met or exceeded, as indicated by the results below. Exceeded. A total of 12 projects in 35 countries to improve the protection of workers’ basic rights were established (target was 8 project countries). Exceeded. A total of 11 projects to improve economic opportunities and income security for workers were implemented in 34 countries (target was 4 project countries). Not met. The indicator was the number of countries that improve social safety programs that protect workers and develop markets. The result was that projects in target countries were not funded until September 2000 Met. In Mexico core labor standards have been improved with these actions: The Mexican Department of Labor signed a Joint Declaration with the United States and Canada, committing to promote that workers be provided information pertaining to collective bargaining agreements existing in their place of employment and to promote the use of eligible voters lists and secret ballot elections in disputes over the right to administer the collective bargaining contract. FY 1999: N/A
*Indicator*	7 countries commit to undertake improvements in assuring compliance and implementation of core labor standards. 6 project countries will commit with USDOL assistance to improve economic opportunities and income security for workers.
*Data Source*	ILO Reports; reports by government and nongovernmental organizations; project reports
*Baseline*	Current level of implementation
*Comment*	International technical assistance programs are being launched in FY 2000 with new funds. Consequently, outcomes are not anticipated to be realized until FY 2002, following a number of key project interventions.

Outcome Goal FM: Maintain the Integrity and Stewardship of the
Department’s Financial Resources—Performance Goals

Performance Goal FM1
FY 2002: All DOL financial systems meet the standards set in the Federal Financial Management Improvement Act (FFMIA) and the Government Management Reform Act (GMRA). FY 2001: Same as FY 2002. FY 2000: All of DOL financial systems meet the standards or have prepared corrective action plans to meet the standard by FY 2000. FY 1999: DOL financial systems and procedures either meet the “substantial compliance” standard as prescribed in the Federal Financial Management Improvement Act (FFMIA) or corrective actions are scheduled to promptly correct material weaknesses identified.
Results	FY 2001: The goal was achieved. FY 2001: The goal was achieved. FY 2000: The goal was substantially achieved. FY 1999: The goal was achieved.
*Indicator*	Percentage of financial systems compliant with the Acts
*Data Source*	OIG audit opinion in Accountability Report to be issued in March 2002
*Baseline*	FY 1997: 8 of 14 systems in compliance (57%) ; FY 1998: 9 of 14 systems in compliance (64%); FY 1999: 17 of 22 (77%) systems in compliance; FY 2000: 15 of 17 (88%) systems in compliance.
*Comment*

Performance Goal FM2
FY 2002: DOL meets all new accounting standards issued by the Federal Accounting Systems Advisory Board (FASAB) including the Managerial Cost Accounting Standard. FY 2001: Same as FY 2002. FY 2000: DOL meets all current FASAB standards FY 1999: N/A
Results	FY 2001: The goal was achieved. FY 2001: The goal was achieved. FY 2000: The goal was achieved. FY 1999: N/A
*Indicator*	Percentage of accounting standards met
*Data Source*	OIG audit opinion in Accountability Report to be issued in March 2002
*Baseline*	The standard has been met in each year since FY 1997.
*Comment*

Outcome Goal IT: Improve Organizational Performance and Communication
through Effective Deployment of IT Resources—Performance Goals

Performance Goal IT1
FY 2002: Improve automated access to administrative and program systems, services and information. FY 2000–2001: Increase integration of DOL IT systems and extend access to automated services FY1999: N/A
Results	FY 2000: This goal was achieved FY 2000: This goal was achieved. FY 1999: N/A
*Indicator*	Common office automation suite of software DOL-wide (ITC) The Remote Terminal Network (RTN) replaced (ITC) Implement 15 DOL Public Web Site topical and client-targeted web interfaces. (ASP) Increase the number of DOL Public Web Site users by 5%. (ASP) Reduce the number of page hits users must traverse to obtain the information they seek by 5%. (ASP) Improve the user satisfaction results from the Internet Customer Satisfaction Survey to average score of 3 or better. (ASP)
*Data Source*	Agency reports. Network inventory monitoring. Progress reports to the IMG. Webtrends Usage Reports. Webtrends Usage Reports. Internet Customer Satisfaction Survey Results.
*Baseline*	FY 2001: DOL does not have a common office automation suite of software DOL-wide. FY 2001: The RTN is fully operational. FY2000: Zero topical and client-targeted web interfaces. FY2000: Average monthly user sessions: 2,732,919, Average monthly page hits: 14, 366,961. FY 2001: Baseline to be established. FY 2000: Average customer satisfaction usability results: 4.05 (Scale: 1=Exactly, 5=Not At All)
*Comment*

Outcome Goal HR: Establish DOL as a Model Workplace—Performance Goals

Performance Goal HR1
FY 2002: The right people are in the right place at the right time to carry out the mission of the Department. The DOL workforce is a prepared and competent workforce. The DOL workforce is a diverse workforce. Human capital policies and plans promote a citizen-centered and results oriented government consistent with the President's Management Agenda. FY 2001: N/A FY 2000: N/A
Results	FY 1999-2001: N/A
*Indicator*	A1) 90% of managers indicate satisfaction with the quality of applicants referred for their vacancies. A2) Baselines for key professional occupations identified in agency restructuring plans with retention problems are established. A3) Core competencies for DOL mission critical occupations are established. B1) Improvement will be realized in 30% of diversity indicators for professional occupations exhibiting under-representation in FY 2001. B2) Continued improvement is realized in the extent to which diversity in the DOL workforce reflects the civilian labor force. C1) Improve Human Capital Standards scores for at least 20% of DOL agencies, above baseline established in FY 2001.
*Data Source*	A1) Survey of selecting officials A2) DOL HR Information System and Agency restructuring plans A3) Agency strategic, workforce and recruitment plans; employee performance and development plans B1) DOL HR Information System and AEP reports B2) DOL HR Information System and/or CPDF Data aligned with Census Data to reflect overall DOL representantion rates for the six protected groups C1) OMB Human Capital Standards Scorecard
*Baseline*	A1) To be established in FY 2002 A2) To be established in FY 2002 A3) To be established in FY 2002 B1) To be established in FY 2002 B2) In FY 2000, 49.7% of workforce were women, 24.2% black, 6.9% Hispanic, 3.3% Asian/PI, and 0.7% Native American, 6.4% persons with disabilities, and 1.2% persons with targeted disabilities. C1) 1 green 4 yellow, and 5 red ratings for agencies in FY 2001.
*Comment*	The following factors may affect the ability to attain the above goal: DOL’s budget; changes in recruitment and hiring procedures; introduction of new recruitment flexibilities; computer access to programs and services to all DOL employees. The OMB Human Capital Standards referenced in C1 measure performance on a number of indicators, including overall human capital strategies, citizen-centered organizational structures, workforce performance, and workforce competencies.

Performance Goal HR2
FY 2002: Reduce the rate of lost production days by two percent (i.e., number of days employees spend away from work due to injuries and illnesses). FY 2000-2001: Same as FY 2002 FY 1999: N/A
*Results*	FY 2001: The goal was not achieved. The Department’s rate of lost production days increased by 8.65 percent. FY 2000: This goal was not achieved. The rate of lost production days was reduced by .05 percent to 57.1 days per 100 employees. FY 1999: N/A
*Indicator*	Percent decrease in rate of lost production days (target is 2%)
*Data Source*	OWCP Table 2 Reports and personnel data from DOL’s Office of Budget. OWCP Charge Back System data.
*Baseline*	Initial baseline for lost production days was officially set by OWCP at 56 days per 100 employees in FY 2001 (based on FY 2000 data).
*Comment*	Factors that will influence achieving the above goal: ability of the Safety and Health Center to fill currently vacant staff positions; progress in achieving the FY 2001 goals; and successful implementation of the new system for filing and tracking of injury/illness reports.

Performance Goal HR3
FY 2002: Reduce the overall occurrence of injuries and illnesses for DOL employees by 3 percent, and improve the timeliness of filing injury/illness claims by 5 percent. FY 2000-2001: Same as FY 2002 FY 1999: N/A
Results	FY 2001: This two-part goal was not achieved. The injury/illness rate for DOL employees increased to 4.01 cases per 100 employees (preliminary data) while the timeliness of filing injury claim forms decreased by 2.1%. FY 2000: Results for this goal changed. The Annual Report indicated that this goal (3.6 cases per 100 employees) had not been achieved. More current and accurate data indicates that this goal was achieved and the FY 2000 injury and illness rate was 3.50 cases per 100 employees, a reduction of 5.7%. The Department also significantly improved the timeliness of filing injury claims, improving to 57.3% from the previous baseline of 47.4%. FY 1999: N/A
*Indicator*	Percent decrease in total case rate of illnesses, accidents, & injuries (target is 3%). Increase in timeliness of reporting new injuries (target is 5%).
*Data Source*	OWCP time-lag reports for federal agencies for submission of claims forms CA-1 and CA-2 within 10 working days or 14 calendar days. OWCP Table 2 Reports and personnel data from DOL’s Office of Budget.
*Baseline*	Initial baseline for timeliness of filing is 47.4% based on 1998 data. Initial baseline injury and illness rate is 3.71 cases per 100 employees based on 1997 data.
*Comment*	Preliminary data indicated that DOL’s injury and illness rate had increased in FY 2000. As a result, DOL reported that this goal had not been achieved and accelerated its reduction to 5% in FY 2001 to assist in achieving the Initiative’s overall 5-year goal. More current and accurate data indicates that this goal was achieved (3.50 cases per 100 employees). As a result, DOL’s FY 2001 goal has reverted to the Initiative’s original 3% reduction (3.49 cases per 100 employees). DOL exceeded the timeliness of filing goal in FY 2000 (57.3%) and has implemented a stretch goal of 65% in FY 2001. Factors that will influence achieving the above goals: ability of the Safety and Health Center to fill currently vacant staff positions; progress in achieving the FY 2001 goals; and successful implementation of the new system for filing and tracking of injury/illness reports.

Outcome Goal PR: Improve Procurement Management--Performance Goals

*Performance Goal PR1*
FY 2002: Complete public-private or direct conversion competitions on not less than the five percent of the FTE listed on the DOL’s Federal Activities Inventory Reform Act (FAIR) listings. FY 2001: N/A FY 2000: N/A
Results	N/A
*Indicator*	Percentage of commercial competitive or commercial exempt FTE on the Department’s FAIR inventory included in completed competitions or direct conversions.
*Data Source*	DOL Federal Activities Inventory Reform Act inventory. Completed A-76 competitions. Completed direct conversion competitions for DOL commercial exempt FTE.
*Baseline*	FY 2001 FTE listings.
*Comment*

Performance Goal PR2
FY 2002: Award contracts over $25,000 using Performance-Based Contracting Services (PBSC) techniques for not less than 20 percent of total eligible service contracting dollars. FY 1999 - 2001: N/A
Results	N/A
Indicator	Dollar Value of Performance-Based Contracts awarded.
Data Source	Federal Procurement Data System Agency annual procurement plans
Baseline	To be established in FY 2002 (FY 2000 and FY 2001 data)
Comment

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