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U.S. DEPARTMENT OF LABOR
Working Together for Public Service



Table of Contents

Executive Summary

Chapter 1 Typical-Results:
Labor-management cooperation as a powerful tool for service improvements, cost-saving, and a better quality of worklife

Snapshot: MassHighway

Chapter 2 Public Services and the Public Workplace Facing Pressure for Change:
A responsibility to meet the challenge

Snapshot: Indianapolis, Indiana

Chapter 3 Some Basic Data:
Trends and attitudes in public sector services and employment

Snapshot: Portland, Maine

Chapter 4 Nuts and Bolts:
How to build and sustain cooperative, service focused workplace relationships

Snapshot: State of Ohio

Chapter 5 Everyone Has a Role to Play:
Ensuring that state and local governments can meet the challenge

Snapshot: Charlotte, North Carolina

Chapter 6 Food For Thought:
Issues for further attention and observation

Snapshot: Cincinnati, Ohio Public Schools

Appendix A: Task Force Mission Statement

Appendix B: Task Force Members Biographies

Appendix C: Hearing Agendas and Witnesses

Appendix D: Summaries from Site Visits and Examples, Including Contact Persons

Appendix E: Index of Surveys Received

Appendix F: The State and Local Government Labor-Management Committee

Appendix G: Features of a Service-Oriented Collective Bargaining Law

Appendix H: Quality Standards and Principles for Alternate Dispute Resolution
i) Quality Standards and Principles for Developing an Effective Alternative Dispute Resolution System for Rights Guaranteed by Law and for Other Workplace Disputes
ii) A Due Process Protocol for Mediation and Arbitration of Statutory Disputes Arising Out of the Employment Relationship