"We are proud that GovBenefits.gov has been recognized for its citizen-centric approach and for its advanced technology. Mostly, we are pleased that the Labor Department’s E-Government efforts in support of the President’s Management Agenda are being recognized.”

—Patrick Pizzella
DOL Chief Information Officer and Assistant Secretary for Administration and Management

DOL has established the following E-Government vision, strategy, and success measures to complement the overall Federal strategy. This approach not only sets the Department’s

E-Government direction in concert with the Federal effort, but also ensures that the Department institutionalizes its management frameworks to bring the strategy to fruition.

DEPARTMENT OF LABOR E-GOVERNMENT VISION STATEMENT

The Department will provide E-Government service that is citizen driven, userfriendly, results-oriented, universally accessible, collaborative, innovative, cost-effective, and secure.

DEPARTMENT OF LABOR E-GOVERNMENT STRATEGY

The Department will pursue an enterprisewide approach to E-Government that integrates customer relationship management, organizational capabilities, enterprise architecture, and security and privacy components in a comprehensive E-Government framework designed to improve the Department’s service delivery to its customers.

DEPARTMENT OF LABOR E-GOVERNMENT SUCCESS MEASURES

• We are customer-centric, not organization-centric. We communicate with customers and know who they are and what they want.
• We seek transformation opportunities through innovation rather than automation. We simplify our business processes and reduce costs through integrating or eliminating redundant systems, thereby making it easier for our customers to do business with the Department.
• We integrate information technology investment decisions with business and program requirements, processes, and goals.
• We collect information from our customers only once, and reuse it appropriately.
• We provide a secure environment, with appropriate privacy protections, for our customers to conduct transactions with the Department.
• We leverage partnerships with customers, governments, and the private sector to improve the delivery of services to customers.