U.S. Department of Labor E-Government Strategic Plan

NEAR-TERM E-GOVERNMENT ACTIONS

This E-Government Strategic Plan provides the Department’s E-Government Framework and a path forward to becoming a digital department to better support DOL’s customers. The Plan identifies the following activities that the Department will pursue in the near term in support of its E-Government strategy.

CUSTOMER RELATIONSHIP MANAGEMENT

  • Continue refinement of customer categorization, matching customers to DOL agencies
  • Conduct customer interactions and information audits and develop customer service plans based on the audits
  • Measure and enhance customer service
  • Identify CRM pilot projects throughout the Department. For example, use the results from the PART evaluation to analyze how to improve performance and customer service
  • Continue implementation of the Department’s eProcurement/eGrants efforts
  • Continue to integrate how customers access the Department through the Unified National Call Center
  • Center and DOL’s public Web site
  • Continue to focus on burden reduction
  • Continue DOL’s managing partner role in GovBenefits.gov
  • Continue to support the Presidential Priority Initiatives.

ORGANIZATIONAL CAPABILITY

  • Continue implementing the E-Government workforce planning program
  • Conduct quarterly E-Government project reviews
  • Continue to develop and analyze E-Government customer portfolios.

ENTERPRISE ARCHITECTURE

  • Complete mapping the FEA to the DOL architecture, by DOL agencies and IT initiatives
  • Complete the enterprise architecture target architectures and transition plans
  • Integrate enterprise architecture and customer service improvement activities
  • Seek opportunities to coordinate with PMA initiatives (PPI) and collaborate with other government agencies for automating initiatives
  • Implement projects to improve departmental interoperability, such as the common e-mail system and DOL Directory Service
  • Continue to align with the FEA reference model framework.

SECURITY AND PRIVACY

  • Update the cyber security program plan
  • Incorporate E-Government initiatives and systems into the DOL cyber Security Program
  • Ensure complete integration of the information security architecture requirements within the enterprise architecture
  • Integrate security and privacy into ongoing planning and management activities, including the IT capital planning and investment control process and systems development life-cycle methodology
  • Implement enterprise-wide PKI.

In conjunction with the implementation of these activities, the Department will develop biannual E-Government progress reports using its E-Government scorecard and the E-Government maturity model, which will serve as the basis for integrated action plans.

CONTACT INFORMATION

For more information on the Department’s
E-Government Strategic Plan and associated
activities contact Thomas Wiesner, Deputy Chief Information Officer, at
wiesner.thomas@dol.gov

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