U.S. Department of Labor E-Government Strategic Plan
NEAR-TERM E-GOVERNMENT ACTIONS
This E-Government Strategic Plan provides the Department’s E-Government Framework and a path forward to becoming a digital department to better support DOL’s customers. The Plan identifies the following activities that the Department will pursue in the near term in support of its E-Government strategy.
CUSTOMER RELATIONSHIP MANAGEMENT
- Continue refinement of customer categorization, matching customers to DOL agencies
- Conduct customer interactions and information audits and develop customer service plans based on the audits
- Measure and enhance customer service
- Identify CRM pilot projects throughout the Department. For example, use the results from the PART evaluation to analyze how to improve performance and customer service
- Continue implementation of the Department’s eProcurement/eGrants efforts
- Continue to integrate how customers access the Department through the Unified National Call Center
- Center and DOL’s public Web site
- Continue to focus on burden reduction
- Continue DOL’s managing partner role in GovBenefits.gov
- Continue to support the Presidential Priority Initiatives.
- Continue implementing the E-Government workforce planning program
- Conduct quarterly E-Government project reviews
- Continue to develop and analyze E-Government customer portfolios.
- Complete mapping the FEA to the DOL architecture, by DOL agencies and IT initiatives
- Complete the enterprise architecture target architectures and transition plans
- Integrate enterprise architecture and customer service improvement activities
- Seek opportunities to coordinate with PMA initiatives (PPI) and collaborate with other government agencies for automating initiatives
- Implement projects to improve departmental interoperability, such as the common e-mail system and DOL Directory Service
- Continue to align with the FEA reference model framework.
- Update the cyber security program plan
- Incorporate E-Government initiatives and systems into the DOL cyber Security Program
- Ensure complete integration of the information security architecture requirements within the enterprise architecture
- Integrate security and privacy into ongoing planning and management activities, including the IT capital planning and investment control process and systems development life-cycle methodology
- Implement enterprise-wide PKI.
In conjunction with the implementation of these activities, the Department will develop biannual E-Government progress reports using its E-Government scorecard and the E-Government maturity model, which will serve as the basis for integrated action plans.
CONTACT INFORMATION
For more information on the Department’s
E-Government
Strategic Plan and associated
activities contact Thomas Wiesner,
Deputy Chief Information Officer, at
wiesner.thomas@dol.gov
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