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Quality, Productivity and Competitive Position

Quality, Productivity and Competitive Position

Author: W. Edwards Deming

Year Published: 1982

Description: Written at the cusp of the information era, this book (renamed Out of the Crisis in 1986) argued the need for American companies to drastically alter their management approaches in order to compete in the emerging global economy.  In it, W. Edwards Deming offered a new paradigm based on 14 "Points for Management" resulting from his comparative studies of Japanese and American companies in the 1970s.  Central to his thesis was the concept that management should be measured not only on profits, but also quality and planning for growth through continual improvement.

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'The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.'

Quality, Productivity and Competitive Position

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